Remote Typist (WFH) - Part Time Candidate Resume Title

Judith Young Southfield Michigan

907-***-**** ● *************@***.***

Human Resources Generalist

Proven Leadership Support in Employee Relations & Organizational Excellence

Motivated and result-oriented HR professional with success driving critical employee initiatives. Fosters a collaborative and team-oriented work environment; committed to open and transparent communication. Proven ability to build strong teams with a proven track record of accurately completing research, reporting and information management.

Highly focused in supporting complex, deadline-driven operations, able to identify goals and priorities and resolve issues in initial stages. Strives within an ambiguous, fast-moving environment, while also driving toward clarity and solutions

Market Research Payroll & Compensation Candidate Sourcing

Arbitration Behavioral Interviewing Talent Management Special Projects Confidentiality Benefits

Candidate Pre-Screening Labor Relations Performance Goals Employee Development New Hire Orientation

Career History

AppleOne / Maximus PUA – State of Nevada 06/2021 to 05/2022

Customer Service

Responded Proactively and positively to rapid change. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Investigated and resolved customer inquiries and complaints quickly. Answered constant flow of customer calls with minimal wait times.

Worked on Special Projects – Listed below:

Email Response Specialist

Processed DETR’s Backlog of Claimant emails

Reviewed Claims to assess status of issues and payments

Replied To claimant emails using appropriate response templates

Audited claims for Unreported Earnings and Unreported Employers

PUA Earnings Verification

Reviewed Pandemic Unemployment Assistance (PUA) Claim benefits

Verified whether claimants provided required proof-of-earnings documents

Calculated Weekly benefits amounts and recommended increase or decrease

UI Questionable Identity Issue Assignment

Assigned Questionable Identity Issues to Adjudicators (placeholder)

Eligibility Requirements: Unreported Earnings

Sent Call-In Letters to Claimants and ADJ Request for Wages to Employers

Software/Application

1.Amazon Web Services (AWS)

2.Genesys

3.Zoom

4.Smartsheet

5.MSOffice 365 - Share Point

6.MS Office – Outlook, Word, Excel

7.MS Teams

8.State of Nevada’s Unemployment Insurance Computer System (UINV)

9.(For Adjudication: NV Remote Desktop within AWS Remote Desktop)

Salvation Army, Anchorage, AK 06/2014 to 10/2020

Human Resources Generalist

Focused on all HR functions and oversaw a comprehensive benefit program for all employees. Explained medical, dental, vision, disability, FMLA, COBRA, and workers compensation to employees. Served as primary contact for recruiting, onboarding, and processing new employees. Acted as lead investigator for all workplace incidents resulting in claims. Provided consultative guidance, presented HR solutions to management, supported employee engagement, and organizational development. Oversaw collective bargaining agreements, grievance settlements, and arbitrations. Other operations included:

Assisted the Human Resources Director with accurately preparing Divisional Finance Council Personnel (CFC) meetings on a weekly basis regarding all New Hires, Salary Changes, Leaves of Absences, Transfers and Terminations.

Received, completed, and processed human resources requests from Divisional Headquarters (DHQ) departments and the Division.

Ensured that all appropriate forms and supporting documentation are included (Personnel Action Notice, Employment Application and/or resume, Job Description, Terms of Employment Agreement, Exempt Salary Rationale for requested addition/change, Required Signatures, etc.

Communicated directly with DHQ/Corps Officers and Center Directors for clarification and follow-up of all related human resources requests. Including Salary increase proposals, personnel file updates,

Responsible for dissemination of monthly 90 day and annual reviews information to supervisors at DHQ and field locations. Maintain up-to-date employee master file database system.

Ensured Federal, State, and other required posting, placards etc. are current and present in all AK locations.

Provided New Hire Orientation slide presentation for all new hires.

Successfully restructured HR department to increase productivity and effectiveness; met company aspirations and goals.

Performed background check requirements for both new and existing employees.

Maintained I-9 documents/records, that ensured accuracy, appropriate verification, and archival according to legal requirements.

Represented the Salvation Army at Job Fairs with various employee recruiting functions.

Generated reports from HRIS system and other electronic databases that supported the HR function.

Salvation army / Previous roles, Anchorage, AK 06/2014 to 11/2017

Accounts Payable/Admin Assistant

Provided Accounting and Administrative support organizing the process and payments for check requests, vendor invoices, & resolving discrepancies.

To include:

Posted to the general ledger

Assisted in month-end close, generated and prepared for review month-end reports.

Processed daily Accounts Payable, Code and batch invoices.

Posted all batches daily.

Filed all material upon completion.

Processed daily Accounts Receivable and non-AR cash receipts, Coded and batched invoices.

Posted and filed printouts and back up for Bank Deposits.

Assisted accounting staff with preparation for audits.

Performed other duties as assigned.

FORMER PROFESSIONAL EXPERIENCE

CSR Rep Temp -A t& t Anchorage, AK 2012-2013

Loan coordinator- Charter College Anchorage, AK 2010 to 2012

h r specialist-Horizon lines of Alaska Anchorage, AK 1990 to 2009

software knowledge

MS Office Suite 2018, Lotus 123, Ulti-Pro, Ceridian, PeopleSoft, Citrix, Workflow, Approach, Lotus Notes, Campus Vue, NSLDS, Otis, Sterling, TSAM, Shelby, Quicken - Personal & Business Office, Money Home & Business Office. Abracadabra, Best, WordStar, Word Perfect, Memo Maker, Condor, Corner Stone, Data Base III, Symphony, Multi-Mate,

Technical Proficiencies

Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Outlook), Windows XP, Amazon Web Services (AWS), Genesys, Zoom, Smartsheet, MSOffice 365 - Share Point, MS Office – Outlook, MS Teams, State of Nevada’s Unemployment Insurance Computer System (UINV) (For Adjudication: NV Remote Desktop within AWS Remote Desktop

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