Lori A Macaulay
Plattsburgh, NY 12901
*********@*****.***
Professional Experience
UVM Medical Center — Unit Clerk for Unit R5 (2010–2012)
Responsibilities included, but not limited to, entering physician's orders on our computer system, answering telephone calls regarding patient and visitor questions, responding to call lights, gathering information for patient files, scheduling procedures for patients, which included laboratory work, scans, and x-rays.
Champlain Valley Foot Care — Office Assistant (2002-2010)
Responsibilities included scheduling patient appointments per physician recommendations, answering telephones, scheduling surgeries as needed, translating physician dictation, querying insurance companies on patient eligibility, working with the billing department, and processing payments for services rendered.
Fleet National Bank — Computer Technician (1987-2000)
Responsibilities included answering telephones, scheduling programs on our computer system, decoding and correcting programmer errors, and advising other team members. I also worked on committees to better service our customers, was involved with the merger of other institutions, wrote minor programs for the report distribution software, handled upgrades to our system, and worked with the disaster recovery unit.
Highlights
Familiar with Microsoft Word and Excel.
Experience with various types of software that facility uses.
Education
Attended The Sawyer School in 1983 and received a certificate in Computer Programming with Business Application.