Operations & Admin Leader with 20+ Years Experience

Jennifer Gowers

**** ******* *** ***** ****, CA *0620 • 562-***-**** • ************@*****.***

Summary of Qualifications

•A highly organized and detail-orientated worker and administrator with over 20 years of customer service experience, sales, administration and management experience.

•Creative, resourceful and flexible, able to adapt to changing priorities while always maintaining a positive attitude and strong work ethic.

•A clear and logical communicator, able to establish rapport with both clients and colleagues, able to motivate individuals to achieve organizational objectives.

•Expert in juggling multiple projects and a creative problem solver.

•Advanced computer technical experience. Client Management, JDE, AI, AutoCAD, Microsoft Office, SQL, MPS, QuickBooks, Google Suite, Salesforce, Conversica, Groove

Professional Experience

Travel, Tradeshow booth set up and management, lead qualify, customer service

Manage office, customer service, business relationships, accounting, benefits / payroll

Policy and Procedure set-up and implementation, RFP set up/ review, Contracts

Business process management, planning, sales and marketing

Management of staff from 2-75

Track expenses, budgets and provide reports, JDEdwards, AS400, MS/ Google suite Build/Manage business relationships, optimize business processes, manage impacts

Ability to handle escalated issues with patience and ease

Extensive trouble shooting, multitask, problem solving, and research skills

Strong quality control, file management and follow-up maintenance

Hire, monitor, motivate, schedule, train, evaluate and manage personnel

Prioritize and delegate tasks, provide motivation and direction

Utilize databases and accounting programs to maintain and organize company records Identify, qualify and nurture leads, collaborate with other departments, manage leads and lead databases. Assist leads on chat, forward to sales departments

Corporate call center lead (handled 120+ calls per day) sales & technical support

Experience working with different industries

C-level assistant, daily office management and travel, Salesforce, SharePoint

Lead for Utilities Yard Site Emergency Response and training

Sole individual for Utility billing set up, audit, analyzing accounts, 54,000 services

Automated Meter Infrastructure set up, implement, schedule, trouble shoot, training

Responsible for account maintenance, meter read schedule and task distribution

Opening and closing of offices. AR/AP, ERP, Collections, ADP / Kronos/ Ulti-pro /payroll

Case Management /Project Management /Document Management /SIRE data mgmt.

Provide continuous high-quality support to CEO/Vice President/Broker/Dean/Manager

Managed busy executive calendars, travel, appointments, mail and screening of calls

Mortgage Loan Programs, Calyx Point, Encompass, DU/LP, SMS, Direct Lender

Complete file processing from file open to close (solo with 20-30 files per month)

Certified for Processing FHA, Underwriting, Transaction Coordinator and Escrow

Residential, FHA, CalHFA, VA, DU/LP, Commercial, Construction, Hard Money

Experience with Loan Modification and Short Sale processing and negotiation Deposition and report summary, Paralegal Assistant

Work History

01/2025 - Present

09/2023 - -1/2025

01/2009 – 09/2023

Epson Tradeshow and Events Specialist

Epson America / Lead Development Representative

City of Huntington Beach / Water Operations Customer Service Spvr.

(Certifications: D2/WUE) Executive to Superintendent

07/2007 – 01/2009

Field and Test Engineering / Project Manager

05/2004 – 07/2007

Long Beach Investments / Operations Manager / Executive Assistant

12/1999 – 08/2000

Cox Communications / Data Technician / Customer Service Supervisor

09/1998 – 12/1999

Farmers Insurance / Manager / Executive Assistant

08/1993 – 09/1998

LA Cellular Fraud Dept. / Sr. Customer Service Fraud / Trainer / Call Cntr

12/1989 – 08/1993

Tatung Co. Of America / Sales & Marketing / Warranty & Retention

07/1988 – 12/1989

Armato, Gains, Weil, West & Epstein / Legal Administrative Assistant

Education and Training

Rancho Santiago Community College 2011-2012 (water conservation)

California State University Sacramento 2010 (small water operations)

U.S. CAD CAD Essentials and Intermediate Advanced 2007

American School of Mortgage Banking Certification 2007

Jordan High School 1985-1988 (general/diploma)

Devry Institute 1993-1995 (telecommunications/did not complete)

Typing 60+WPM, 10Key by touch

Part time Customer Service and Temporary work

Kohls Buena Park – Seasonal work – Cashier

Pavilions Grocery Store – Cashier and Stock

Lego’s – Merchandiser

Revlon - Merchandiser

Pizza Hut Restaurant – Franchise assistant manager

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