Manager
Resume:
Robyn Frazier
Norman, OK *****
*****.********@*****.***
Professional Summary
A customer service Architect, evolving standards to meet success goals. Reaching higher every day. Success is in the bag!
Authorized to work in the US for any employer
Work Experience
General Manager
Tucker's Onion Burgers-Norman, OK
June 2019 to December 2025
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Led a team of 20+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• I wrote monthly cleaning lists for the Tuckers stores monthly.
• Wrote multiple SOP for the company used in training management. Kennel Tech
Dawns Barkinglot-Edmond, OK
July 2017 to December 2019
• Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
• Administered medications as directed by veterinarians, maintaining accurate records of dosage and frequency
• Bathed and groomed dogs of various breeds and sizes, ensuring their cleanliness and overall well-being
• Performed nail trims, ear cleanings, and teeth brushing to maintain the health and hygiene of dogs
• Handled difficult or anxious dogs with patience and care, using positive reinforcement techniques to create a calm grooming experience
• Assisted in restraining dogs during grooming procedures to ensure their safety as well as the safety of the groomer
• Maintained a clean and organized work area, including cleaning grooming tools after each use to prevent cross-contamination
• Provided exceptional customer service by addressing any concerns or questions from pet owners in a professional manner
• Developed personalized relationships with regular clients' pets, creating a comfortable environment for them during each visit
• Assisted senior dog groomers in handling complex styling requests such as breed-specific cuts or creative designs
General manager
Carls jr.-Del City, OK
October 2006 to August 2019
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of 20+ employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Improved employee retention rates through the implementation of employee engagement initiatives
• Instituted quality control measures ensuring consistent delivery of high-quality products/services
• Managed and resolved conflicts among team members to maintain a positive work environment Assistant Manager
Moe's Southwest Grill-Oklahoma City, OK
January 2003 to March 2007
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• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly
• Collaborated with the management team to develop and implement operational policies and procedures
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Assistant Manager
Sonic Drive-In-Norman, OK
June 2002 to September 2003
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
Assistant Manager
Frullati Café & Bakery-Oklahoma City, OK
November 2000 to March 2002
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 8-15 employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
Education
General Studies (College)
Hillsdale Free Will Baptist College-Moore, OK
High school diploma
Little Axe High School-Norman, OK
August 1998 to May 2001
High school diploma or GED
Skills
• Team motivation (leadership skill)
• Collaboration with sales
• Hospitality
• Upselling
• Retail sales
• Technical Proficiency
• Food service
• Coaching
• Microsoft Excel
• Customer service
• Food service inventory management
• Complaint handling
• Interviewing
• Math
• Conflict resolution
• Quick service & fast food restaurant
• Team management
• POS
• Senior leadership
• Financial performance measurement
• Food management
• Referrals (candidate sourcing)
• Team development
• Supervising experience
• Kitchen cost control
• Performance management
• Communication skills
• Job shadowing (employee development activity)
• Strategic planning
• Assistant manager experience
• Organizational skills
• Customer relationship management
• Staffing management
• Customer relationship building
• Cash handling
• Processing cash transactions
• Role-playing (training delivery method)
• Cash reconciliation
• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (More than 50 sessions)
• Restaurant experience
• Hiring
• Managing food service teams - Largest food service team managed (More than 20 team members)
• Food safety
• Conference training method
• Team leadership
• Staff scheduling
• Delegation
• Internal hiring
• Computer skills
• Basic math
• Training & development
• Microsoft Outlook
• Resource allocation
• Restaurant management
• Food handling
• Food service management - Food service management experience (More than 20 years)
• Management
• Managing hospitality teams
• Kitchen management
• Food safety management
• Profit and loss analysis
• Job board recruitment
• Food industry
• On-the-job training (training delivery method)
• Budgeting
• POS systems
• Leadership
• Staff development
• Customer satisfaction surveys
• Sales management
• Store management
• Cost management
• Cost control
• Formal training programs
• Conflict management
• Mentoring
• Shift management
• Forecasting
Languages
• English
Certifications and Licenses
ServSafe
May 2023 to May 2028
Driver's License
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