Results-Driven QA & Ops Professional with Financial Experience

JE'MARI GRAHAM

*****************@*****.*** 623-***-****

Phoenix, AZ 85037

Professional Summary

Seeking a challenging position within a forward-thinking organization where I can leverage my extensive experience to drive operational excellence and contribute to company growth. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.

Work Experience

UI Appeals Validator/Quality Assurance

Ask Staffing-Phoenix, AZ

December 2022 to June 2024

· Diligently validated appeals for the Arizona Unemployment Department, ensuring compliance with regulatory standards

· Conducted thorough reviews of UI and PUA appeals, collecting and organizing crucial information for judicial decision-making

· Demonstrated expertise in multiple systems to gather required documentation efficiently

· Provided quality assurance to ensure accuracy and consistency among team members · Played a key role in planning, designing, and executing validation processes.

· Upheld strict quality standards, verifying results with audits of processes and findings.

· Met regulatory compliance standards for compliance documentation and validation results, incorporating feedback from agency representatives to resolve problems.

Mortgage Loan Processor

Wells Fargo Home, Randstad - Wells Fargo-Tempe, AZ

September 2020 to November 2022

· Reviewed initial loan approvals and collaborated with legal and title professionals to gather required documentation

· Ensured compliance with established lending guidelines and performed daily quality assurance of loan documents

· Responded promptly to email inquiries and concerns, facilitating smooth communication with underwriters.

Insurance Claims Representative

State Farm-Phoenix, AZ

September 2018 to February 2020

• Commercial lines of insurance experience with property and auto insurance.

• Fire/Home Insurance experience, processing claim forms and assigning adjusters.

• Provided exceptional customer service by handling inbound calls and assisting clients with filing and managing insurance claims

• Demonstrated strong attention to detail in auditing documents and calls to ensure accuracy

• Built and maintained positive relationships with clients, contributing to high levels of customer satisfaction.

• Communicated with customers, drivers, law enforcement and legal personnel to gain information.

• Adhered to claims processing policies and procedures, grievance procedures, state mandates and benefit plan documents to address claims.

U-haul Roadside Assistance

U-haul-Phoenix, AZ

August 2013 to April 2016

· Delivered efficient and responsive customer service, assisting clients with urgent roadside assistance needs

· Coordinated with vendor support to facilitate timely repairs for U-haul vehicles and equipment.

· Processed customer exchanges, refunds and bill adjustments to correct product or service problems.

Education

High School diploma

Millennium High School

2006 to 2010

Skills

•

Adaptable and Flexible

• Auditing

• Customer Service

• Research

• Critical Thinking

• Loan Processing

• Quality systems

• Document Processing

• Root cause analysis

• Quality Assurance

• Excellent Analytical and Communication Skills

• Solid PC Experience and Typing Skill

• Process Analysis

• Data Entry

Certifications and Licenses

Life & Health Insurance License

Contact this candidate