Remote Customer Support Leader with CRM Proficiency
Resume:
BBA:
Univ Of Alabama
Tuscaloosa, AL
Moody High School
Moody, AL
*****************@*****.***
Moody, AL 35004
Skills
• Process improvement
Customer relationship
management
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• Team leadership
• Sales
Education And Training
• GPA 3.5
• Honor Roll
• Captain of the football team
• Captain of the baseball team
• Winner of most rugged award
• Junior Varsity football
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. BSN SPORTS INC - Manager Sales Support
Farmers Branch, Texas
12/2017 - 12/2025
Hibbett School And Team Sales Inc - Sales Manager Athletic Team Sales Birmingham, AL
Charles Watson
Summary
Experience
• Managed daily operations and team activities to ensure efficient workflow.
• Trained staff on best practices for customer service and product knowledge. Implemented process improvements to enhance productivity and reduce waste.
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Facilitated regular team meetings to discuss performance and address concerns.
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Maintained compliance with company policies and industry regulations consistently.
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• Monitored staff performance and addressed issues. Enforced customer service standards and resolved customer problems to uphold quality service.
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Coached, mentored and trained team members in order to improve their job performance.
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Provided leadership during times of organizational change or crisis situations.
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Maintained up-to-date records of employee attendance, payroll information, vacation requests.
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Conducted regular meetings with staff to discuss progress and identify areas of improvement.
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• Oversaw daily operations, maintaining efficiency and quality standards. Enhanced team morale and retention through recognition programs and career development opportunities.
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Led a team of XX employees, ensuring high productivity and excellent customer service.
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• Conducted performance reviews for team members.
Conducted performance evaluations, providing feedback and coaching for team development.
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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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02/1992 - 12/2017
• I was the buyer for all product purchased as stock for the warehouse.
• I oversaw all aspects of the Teams business from hiring/ firing, training, sales meetings.
• I managed a team of sales support reps where they worked with each salesperson and their customers by taking calls answering emails and placing all drop-ship orders.
• I managed the warehouse team in all inbound and outbound traffic. Inventory audits, receiving, pulling orders and and shipping.
• Managed inventory levels to ensure product availability during peak seasons. Conducted performance reviews to provide feedback and support professional growth.
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• Established relationships with key clients to foster long-term partnerships.
• Resolved customer complaints efficiently to maintain satisfaction and loyalty. Managed daily operations of sales department, including supervision of staff members.
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Established relationships with key clients, while maintaining existing customer base.
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Performed sales consultations and educated clients on products and services.
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Trained, coached, and mentored junior sales personnel to ensure success in their roles.
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Provided technical support for customers when needed, answering questions about product features and capabilities.
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Established new accounts and serviced existing accounts maintaining professional relationships.
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Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
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Maintained accurate records of all transactions between customers and company representatives.
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Developed pricing strategies that would maximize profits while still remaining competitive in the market.
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Participated in negotiations with vendors regarding product purchases or contracts.
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Assisted senior management in developing long-term strategic goals for the company's growth.
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• Implemented process changes to streamline sales department workflow.
• Resolved customer complaints regarding sales and service.
• Supported sales team members to drive growth and development. Enhanced sales volume through skilled support to both new and inactive customers.
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• Directed and coordinated products, services and sales activities. Established ambitious goals for employees to promote achievement and surpass business targets.
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Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
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Accomplishments
• Eagle Scout Award 1985
• Team Athletic Goods (TAG) Hall of fame member 2014
• Hibbett Team Sales employee of the year 5 times. Activities And Honors
References available upon request.
In my spare time I enjoy riding my Harley, playing golf and attending Alabama football games.
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• I truly enjoy spending time with my family and friends. References
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