Customer Service Specialist with Broad IT/Field Support
Resume:
Michael Garcia
Whittier, CA *****
**********@*****.***
To further my knowledge and gain valuable work experience and developing into a vital role in the company
Authorized to work in the US for any employer
Work Experience
Account Specialist
Amada America, Inc. - La Mirada, CA
May 2022 to September 2025
Handling inbound calls and emails from industrial machinery customers. Troubleshooting with service technicians to establish quotes, orders, service calls for customer accounts. Following up on any issues that arise for customer accounts. Advising customer accounts on order statuses, lead times on parts, scheduling service calls with technicians and managers, handling billing/credit issues, processing returns, placing purchase orders.
Enrollment Specialist
Long Beach Community Action Partnership - Long Beach, CA July 2021 to March 2022
• Met with customers in person and over the phone to qualify them for income based assistance programs
• Filled in front office duties and handled multi line phone system and walk in clients
• Processed client mail applications
• Reviewed client sensitive documents and files to ensure their application was complete before sending to the state level for payment
• Maintained state level database of client files and qualified documents and served as point of contact for clients
• Contacted utility companies and made pledges for customer accounts to prevent shut offs
• Heavy inbound and outbound calls to obtain missing documents Office Manager
Myke Transport - Rowland Heights, CA
May 2017 to June 2021
Handled daily dispatch and scheduling of pickups and deliveries. Answered incoming calls and emails from vendors, shippers, and customers for deliver statuses, shipping claims.
Handled basic accounting and invoicing through MS QuickBooks. Performed account reconciliations and escalated non payment issues to accounting and legal vendors. Managed accounts through CRM systems to ensure monthly statements and backorder status. International Customer Coordinator
Solugenix Corporation - Brea, CA
July 2018 to March 2020
Led entire department. Was point person for Johnson and Johnson and their international affiliates. Processed orders and claims on products. Dealt with customs on order issues. Was point of contact between company and affiliates. Maintain salesforce opportunities and orders. Housing Specialist
ILLUMINATION FOUNDATION - Stanton, CA
January 2017 to December 2017
Found affordable housing for low-income individuals and families throughout Orange County. Scheduled appointments with landlords and housing officials. Interviewed potential clients to determine their needs
(accessibility, location, etc), Negotiated pricing, terms of leases. Networked with other county housing authorities. Trained to perform HUD inspections.
Energy Account Manager
APR Consulting, Inc. - Irwindale, CA
April 2016 to January 2017
In the energy efficient department, handling heavy inbound calls from residential and commercial clients. Enrolling multi-family customers in utility programs and rebates. Scheduling appointments for contractors and vendors. Handling escalated customer issues and following up. Commercial Sales Specialist
LEDPowerSaver - Santa Clarita, CA
March 2015 to November 2015
• Issued energy audits to commercial and industrial customers
• Created and presented reports to prospective clients on benefits of lighting upgrades including ROI estimates
• Followed up with customers to ensure job was being performed to their liking. Staying in constant contact throughout project
Customer Marketing Sales Specialist
Bank of America Brea - Brea, CA
December 2012 to July 2014
• Provide seamless delivery of service to customers regarding their various accounts with the bank by navigating multiple computer systems and programs.
• Time management and account analysis on customer trends and creating appropriate ways to deepen customer relationships with the bank.
• Researching customers financial questions and problems, finding the correct solutions for each customer on a case by case basis
• Business Development through sales opportunities available to customers while following quality assurance guidelines and meeting monthly sales objectives
• Adhering to company and Federal regulations and laws pertaining to lending, personal and business finances, and real estate practices. Including ongoing training when new policies/practices are established.
• Monthly sales exceed $1 million 3 straight months Customer Service Representative
Ajilon Staffing - Brea, CA
July 2011 to January 2012
Brea, CA
Customer Service Representative
• Responsible for answering high volume of inbound calls, emails, and faxes from customers concerning their grocery orders.
• Updated inventory on all products and was in charge of allocation based on customer sales reports.
• Monitored and reviewed orders daily to ensure that customers met minimums and deadlines.
• Heavy follow up with customers, vendors, buyers, and internal departments daily on a wide range of issues.
• Resolved shipping problems for customers which included delivery times/schedules, shipping errors, returns and pick-ups
• Sent out monthly promotions and notifications to stores, brokers and vendors
• Input turnover orders sent from brokers and vendors and responsible for creating and maintaining filing system.
• Light accounting, issuing credits and debits, taking payments over the phone, and adjusting invoices.
• Assisted in establishing new customer and vendor accounts.
• Given time sensitive special assignments to complete for regional sales managers and supervisors Customer Service Agent
Ultimate Staffing Solutions - Industry, CA
September 2010 to February 2011
City of Industry, CA
Customer Service Agent
• Handled high volume of calls, emails and faxes from McDonald's & Chipotle restaurants located in California and Las Vegas
• Monitored and reviewed orders daily to ensure that orders were submitted and entered correctly.
• Followed up with store managers on several issues such as delivery times, product complaints, credits, returns and pick-ups
• Handled regional promotions ensuring stores received promotional items.
• Was responsible for handling invoices after deliveries were made to check for any issue Customer Service Lead
Neo-Metro/Acorn Engineering - Industry, CA
August 2008 to April 2009
• Handled Data Entry, customer calls & issues for East Coast customer serving directly under the Sales Manager.
• Handled heavy incoming call volume
• Had to familiarize myself with both commercial and residential items we manufactured in order to advance.
• Served as primary contact for both Western & Eastern sales Managers to their technical support team in office
• Scheduling of daily shipments with various freight companies
• Accounts receivable/payable experience
• Established new procedures & policies
• Provide administrative support to Vice President, including drafting letters to customers, company memos, and assisting on presentations
• Conduct weekly inventory reports of surplus stock an • In charge of drafting promotions and sales incentives to various customers
• Monitor sales figures and comprise weekly reports E-Commerce Specialist/Manager
Leda Desk - Industry, CA
July 2007 to July 2008
• Retrieve and enter all internet, faxed, and emailed orders
• Responsible for all customer service phone calls for two separate companies
• Inventory management on customer's web sites
• Served as primary contact for customers and their end users
• Scheduling of daily shipments with various freight companies
• Accounts receivable/payable experience
• Established new procedures & policies
• Provide administrative support to VP & CEO
• Audit customer web sites
• Issue promotions and sales incentives to various customers
• Monitor sales figures and comprise weekly reports Senior Customer Service/Follow Up Representative
Newegg.com - Whittier, CA
June 2005 to February 2007
• Served as a support/senior representative to all departments of customer service agents throughout Newegg.
• Handled escalated calls which required following up with the customer through constant contact via phone, email and fax.
• Served as primary contact between departments in the company to resolve ongoing issues including but not limited to: accounting, shipping, warehousing, RMA (returns), and customer service centers in U.S and China.
• Contacted shipping companies to correct various address information on current orders, scheduled pickups of packages being returned, and filing claims for damaged or lost packages.
• Authorized to contact customer's credit card companies and/or banks to release, transfer, or charge funds to their personal account.
• Handled multi-line phone system, copy & fax machine, and personal computer with Microsoft Office programs.
• Extensive data entry of personal and sensitive information for both customers and the company Education
UC - Santa Cruz, CA - Some college
September 2001 to December 2004
Graduated Whittier High School 2001
Skills
• Organizational Skills
• Outlook
• Case Management
• Documentation
• Debits & Credits
• JD Edwards
• Constant Contact
• Account Analysis
• Journal Entries
• Accounts Receivable
• SAP
• General Ledger Accounting
• SOX
• Account Reconciliation
• Pricing
• Bank Reconciliation
• Accounts Payable
• Customer service
• Freight
• Pricing
• Inside sales
• Account management
• Typing
• Sales management
• JD Edwards
• Business development
• SAP
• Accounts receivable
• Debits & credits
• Sales
• Technical support
• Analysis skills
• Cold calling
• Presentation skills
• Salesforce
• Negotiation
• E-commerce
Assessments
Spreadsheets with Microsoft Excel — Proficient
November 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Analyzing data — Proficient
November 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Project timeline management — Proficient
July 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Commercial loan broker for real estate lenders.
• Currently represent a commercial lending program for properties that would add opprtunities for Salal Credit Union
• Experienced with software including but not limited to: Microsoft Word, Excel, Outlook, PowerPoint, and Access; MAS200, SAP, JD Edwards, Atilla, RIC, JDA
• Familiar with searching financial policies, forms, documents, etc. through online search engines and databases.
• Knowledge of real estate markets and can assist people with questions
• Extensive Customer Service, Data Entry, and Follow Up Experience
• Can operate fax and copy machines, multi-line phone systems, personal computer systems, and extensive filing systems
Contact this candidate