Experienced Case Management & Leasing Professional
Resume:
Scharie Nance
*********@*****.***
Summary: Expert communicator with 10+ years of advocacy within the field of Case management, sales banking healthcare support. Strong leadership/supervisor skills in leasing & financial development. Certified contact tracer by John Hopkins Institute. Highly skilled in Case management. Extensively trained in most areas of the leasing/banking industry. Proven ability to manage multiple projects while meeting challenging deadlines.
Employment History:
Cencora Case Manager specialist
Remote 10/03/2020
Case manager the managing of the assigned projects and/or cases. Adherence to the general company processes Telephone support: Implementing call-center programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on funding and access issues, including private, public and special access programs. Compliance programs Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals. All patient programs are based on casework methods and include a significant number of out-bound calls. Document each activity in program specific database. Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
The Lodge at Mallard Creek apartments:08/18-01/2018-2021 Leasing Manager/real estate professional responsible for overseeing the leasing process of a property, including securing tenants, managing leases and rental agreements, and ensuring tenant satisfaction for residential or commercial rental units Sales Champion and resident liaison. Scheduling resident functions and retention dispatching for maintenance. Work with marketing and hands on with community events. Retained 95% occupancy
Windstream Communications: Sales/Customer Service- 03/01/2017/2018-07/
Responsible for all aspects of customer service, from answering any customer questions and concerns, to providing detailed documentation in the computer system. Dispatching technicians for work orders and new service
Sprint: Sales10/201*-**-**** Responsible for selling cellular lines and the internet to customers. Handled IT troubleshooting and provided customer service as necessary.
AmeriCredit: Collections-01/2013-10/2015
Handled collections on all auto loans through use of an auto dialer. Maintained professional phone etiquette while coming up with a payment solution.
Bank of America: Small Business Clients Manager- 01/1999-01/2013
oversee the company's daily operations, growth, and success by handling a wide range of tasks, including managing finances, employees, marketing, and customer relations, while also developing business strategies and ensuring compliance with laws and regulations. Provided sales for small business credit cards, checking accounts, etc. Made sure that customers were handled in a professional manner and understood all aspects of the sale.
Education:
West Charlotte High School, Winston-Salem State University, Central Piedmont College, Certified contact tracer. Completed NC insurance training.
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