Operations Manager

Tamika Hooker

***********@*****.*** 404-***-**** Atlanta, GA 30318

Dynamic and results-focused professional with extensive experience in operations, HR management, executive assistant, office management, supply chain, logistics, strategic planning, and objective achievement.

Instrumental in devising and executing innovative operating strategies aimed at increasing productivity, profitability, and operational efficiency. Adept at overseeing the entire supply chain life cycle, from acquisition to distribution. Excels at forging strong business relationships with key stakeholders and increasing supply chain value by innovating and standardizing processes. Stellar record of managing successful initiatives associated with operations, while delivering quality leadership as well as conducting strategic business planning. Proven track record of creating bottom line impacts through targeted initiatives aligned with emergent business strategies, while developing and leading high-performing teams. Collaborative communicator, focused on building relationships and synergies across business lines to drive positive change.

Areas of Expertise

● Program Development ● Project Management

● Team Leadership ● Operations Management

● Strategic Planning & Execution ● HR Management

(ADP/WORKDAY/UGK/KRONOS/GREENHOUSE/BRASSRING)

● Supply Chain Management ● Quality Control/Inventory Management

● Warehouse Management ● Continuous Process Improvement

● Budget Development/Management ● Performance/Resource Management

Education

Associates of Arts (Cum Laude)

Anne Arundel Community College

December 2012

Bachelor of Arts BA Psychology

Regents University

Junior status

Career Experience

Agiliti Health / Operations Manager, GA Nov 2025-Present

● Responsible for establishing the strategic direction of their team, ensuring that the delivery of equipment and services

● managing performance to achieve revenue growth and budget expectations

● Provides leadership, planning and direction to ensure business objectives and financial goals are achieved.

● Holds self and team accountable for timely completion of assignments and achieving expected results.

● Demonstrates leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.

● Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.

Approval of weekly timecards, management of time off requests, and on call schedules in Workday.

● Ensure that all QI’s/KPI’s are aligned with corporate standards.

●Ensure timeliness of district-wide performance appraisals.

● Manages equipment inventory and par levels consistent with contract terms.

Hobby Lobby / Co-Manager Conyers, GA Nov 2024

● day-to-day management of operations within Hobby Lobby

● leading and guiding CSMs/ cashiers in providing exceptional customer service to customers

● processing and pushing freight from truck to floor

● organizing seasonal freight per planogram as advised by corporate layouts

● recovering store on daily basis

● upholding Hobby Lobby standards of the BIG 5 while running operations

● ensuring the shopping experience of 250 is of Hobby Lobby standards

Cook Unity/ Operations Manager Atlanta, GA Jan 2023- Nov 2024

● day-to-day management of MAP team/fulfillment team to include daily pick and pack/shipping outbound operations and maintaining inventory

● day-to-day management of logistics team which includes overseeing 3PLS/local/long hauls/ LTL freight

● managing KPIs (key performance indicator)/metrics required

● performing HR duties, ADP/Interviewing/Onboarding/Training

● providing coaching and assistance/maintain production schedules based off orders

● developed /implementing SOPs/Policies/Procedures for day-to-day operations

● overseeing/implementing safety protocol methods within warehouse

● developing/training associates to meet performance targets

● provide customer service to customers to maintain existing businesses/ also build new relationships with potential customers

● ensured departmental and supported personnel focused on continuous improvement to include support a culture of inventory people and processes

Urban Beauty Supply Institute/ Operations-HR Manager Norcross, GA April 2022-Jan 2023 ● managed 2 separate locations simultaneously daily.

● served directly as the site leader and direct communicator to the CEO.

● interviewed/Hired/onboarded /trained employees also conducted 30/60/90-day evaluations ● coordinated company conventions in various states

● badged and keyed new doors and locks as appointed to new employees

● purchased/inventoried/organized office equipment

● liaison between CEO/building management and security company in regards of installation of new surveillance equipment when required, in relation to lease agreements and annual renewals ● approved and scheduled building maintenance activities

● evaluated office production and processes and implemented new SOPs to ensure smooth interaction with potential clients, input data in the CRM system

Wal-Mart/ Operations Manager Atlanta, GA Oct 2018-Apr 2022

● hired/trained/coached/terminated employees

● evaluated performance of staff daily

● managed production schedules

● enforced company policies, procedures and SOPs

● provided sales/budgeting levels/economic trends based off of community

needs

● controlled operational costs and identified ways to cut cost/ inventoried

locations

● delegated staff daily

● ensures compliance with all corporate accounting procedures

● provided customer service to remedy any issues within store

Wal-Mart/ GM-Support Manager Bowie, MD 2018- Feb 2018

● provide support to Facility Manager/ASMs

● organize locations to stay up to code with CFF standards /remodeled locations

● coordinated daily front and back of the store’s operations

● delivered superior service and maximized customer’s experience while shopping ● organized and supervised shifts for the entire store

● responded efficiently and accurately to customer complaints at the POS/Money Center/Customer service desk/Optical Center

● appraised staff performance and provided feedback to improve productivity ● ensured compliance with sanitation and safety regulations

● trained new and current associates to uphold brand and customer satisfaction Wal-Mart/ HR Manager Clinton, MD Oct 2014- Oct 2018

● utilized the ATS to obtain employees to interview and hire for open requisitions, monitored background checks and employee eligibility during the hiring process

● administered and executed daily functions of (HR) including associate relations, compensation

benefits, workers comp, HRIS processes, benefits administration, leaves of absence and employee engagement and retention, onboarding and training

● ensured compliance of all safety protocols and completion of CBLs required of state

● maintain HRIS filing systems by ensuring that files and records are maintained in accordance with legal requirements and company policies and procedures.

● served as an effective resource for company policy, utilizing good judgment, discretion, confidentiality and professionalism to respond to payroll, benefits, and other employee issues

● Conducted interviews for unemployment hearings/ documented store incidents/accidents

● audited and maintained electronic and paper files monthly/quarterly/annually

● Conducted new hire orientations meetings for new employees and verified I-9 documentation and input data into the HRMS system

● served as a liaison between the faculty management team and employees/conducted employee disciplinary meetings, terminations, assessments, and any HR related investigations

Wal-Mart/ Training Coordinator Clinton, MD June 2014-Oct 2014

● maintained CBLs at local facility adhering to state agreement

● administered benefits orientations and completions during benefit open enrollment periods ● conducted hiring and training orientations during the hiring process

● coordinated monthly and annual meetings to uphold company standards and policies ● administered safety meetings monthly

● coordinated with the management team to source the ATS to recruit, screen, schedule interviews, and hire qualified applicants

● administered and assisted candidates with new hire paperwork, and completion of I-9 verifications

● performed routine tasks set forth by company to administer and execute human resource programs such as compensation benefits, leaves, performance and talent management, disciplinary matters

Professional Quality Service / Executive Assistant Waldorf, MD Jan 2010-June 2014

● administered bi-weekly payroll

● coordinated and managed CEO calendar and itineraries

● screened proposals

● created and maintained database and spreadsheets files

● arranged conference calls, in office meetings, events, and catering

● transcribed dictation as needed

● obtained company operational license/ obtained 1099 contracts for contractor assignments

● arranged complex and detailed travel plans for CEO and employees per assignment

Professional Quality Service / HR Generalist-Benefits Advisor Waldorf, MD Jan 2008-Jan 2010

● processed monthly/bi-weekly payroll

● administered/shopped benefits during open enrollment for W-2 employees

● orientated and onboarded W-2 and 1099 contractors per company guidelines

● created HR handbook for standards of company

● identified, rehabilitated, coached, and terminated employees ● created and reinforced policies, procedures and SOPs

● performed routine tasks set forth by company to administer and execute human resource programs such as compensation benefits, leaves, performance and talent management, disciplinary matters

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