Administrative Operations Leader with 20+ Years Experience

Antonette Petitt

Email: ******************@*****.*** Phone: 310-***-**** Location: Redondo Beach, CA 90278

PROFESSIONAL SUMMARY

Experienced Office Manager with 20+ years of success overseeing office operations, facilities, HR support, vendor management, and compliance. Proven ability to streamline processes, manage budgets and procurement, support leadership teams, and maintain efficient, compliant workplaces. Trusted partner to executives with a hands-on, solutions- driven approach.

CORE COMPETENCIES

• Office & Project Management

• Purchasing, Vendor Relations & Inventory Management

• HR Support & Payroll Administration, ADP

• Expense & Travel Management (SAP Concur)

• Safety & Compliance Oversight

• Event Planning & Employee Engagement

• Conference Room & Meeting Coordination

• Data Management & Reporting

• Technology Troubleshooting & Support

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Salesforce, Siebel CRM, Goldmine, AS400, QuickBooks PROFESSIONAL EXPERIENCE

Premier World Discovery - Group Sales & Facilities/Office Administrator 04/25 to Present

• Directed daily office and facilities operations, ensuring a well-maintained, cost- efficient, and compliant workplace.

• Owned purchasing strategy and contract negotiations with key vendors including Canon, Konica Minolta, Amazon Business, Office Depot, Tayst Coffee, janitorial providers, and building management.

• Negotiated copier leases, service agreements, and supply contracts to control costs, improve service levels, and maximize value.

• Managed office equipment, print services, supplies, and inventory, monitoring usage and optimizing reorder cycles.

• Served as primary liaison with building management, coordinating maintenance, repairs, access, and vendor compliance.

• Oversaw janitorial and cleaning contracts, ensuring service quality, scheduling, and budget adherence.

• Supported group sales operations, including incoming calls and emails, customer inquiries, and internal team coordination.

• Customized and distributed group promotional flyers and sales materials to support booking initiatives.

• Processed group reservations, payments, and confirmations, ensuring accuracy and timely follow-up.

• Maintained and updated client databases and CRM systems, ensuring data integrity and confidentiality.

• Tracked vendor performance, resolved service issues, and conducted periodic reviews to ensure contract compliance.

• Partnered cross-functionally with sales, operations, and leadership in a fast-paced, team-oriented environment.

Hardwood Heroes with Mr. Charles Henry Bibby, Nonprofit Organization – Youth Mentoring & Education

03/2024 – 04/2025 (Remote)

• Supported a nonprofit mission focused on serving homeless and underprivileged children through mentoring, educational programs, and resource advocacy.

• Researched, wrote, and submitted grant proposals to foundations, corporate sponsors, and government agencies to secure program and operational funding.

• Managed grant tracking, reporting, and compliance, ensuring deadlines, documentation, and outcome metrics were met.

• Assisted in developing and implementing youth mentoring and educational enrichment programs aligned with organizational goals.

• Coordinated volunteers and mentors, including onboarding, scheduling, training support, and ongoing communication.

• Partnered with schools, community organizations, and social service agencies to expand program reach and resources.

• Created and distributed promotional materials, newsletters, and digital content to raise awareness and support fundraising efforts.

• Supported fundraising campaigns, community outreach events, and donor engagement initiatives.

• Tracked program participation, outcomes, and success metrics for grant reporting and continuous improvement.

• Maintained donor and participant databases, ensuring data accuracy and confidentiality.

• Represented the organization at community events, meetings, and outreach initiatives to strengthen visibility and partnerships.

• Provided administrative and operational support to leadership in a mission-driven, collaborative environment.

Brio Health Solutions, Inc. – Administration/Office Manager HR Purchasing IT 05/2022 – 03/2024 Torrance, CA

• Led day-to-day office and facilities operations, ensuring a productive, compliant, and well-supported workplace.

• Owned procurement and purchasing for office operations, including vendor sourcing, pricing negotiations, contract coordination, and inventory management.

• Managed the purchase, setup, and deployment of IT laptops and equipment for engineers, executive leadership, and employees, ensuring readiness and compliance with company standards.

• Administered Microsoft Office 365, including user setup, access management, and ongoing maintenance.

• Maintained personnel files and HR records, ensuring accuracy, confidentiality, and compliance with company policies.

• Served as system administrator and key support resource for ADP, assisting with onboarding, offboarding, payroll coordination, and employee data maintenance.

• Acted as primary point of contact for SAP Concur, supporting all personnel with expense entry, approvals, troubleshooting, and monthly reconciliations.

• Trained employees and leadership on expense and travel policies, ensuring timely and accurate submissions.

• Coordinated with IT vendors and internal stakeholders to resolve technical issues and support operational continuity.

• Partnered closely with executive leadership and department managers to support organizational needs and process improvements.

EDI Express Inc. – Account Manager

03/2019 – 05/2022 Torrance, CA

• Managed a portfolio of high-volume domestic shipping accounts, serving as the primary point of contact for day-to-day operations.

• Coordinated domestic freight shipments (LTL, FTL, expedited) to ensure on-time delivery and service accuracy.

• Prepared and processed quotes, rate negotiations, and customer contracts in alignment with service requirements and margins.

• Maintained strong client relationships through proactive communication, issue resolution, and service follow-up.

• Handled billing, invoicing, and payment processing, ensuring accuracy and timely reconciliation.

• Investigated and resolved shipping discrepancies, claims, and service failures to maintain customer satisfaction.

• Collaborated with internal operations, dispatch, and carrier partners to optimize routing and delivery performance.

• Tracked shipment status and provided customers with real-time updates and performance reporting.

• Identified opportunities to upsell or expand services based on client shipping volume and needs.

• Ensured compliance with company policies, customer requirements, and domestic transportation regulations.

• Utilized CRM and transportation management systems to document customer interactions and shipment activity.

CHOICE Technical Services, Inc. – Sales Strategic Account Consultant 07/2016 – 03/2019 Cerritos, CA (Remote)

• Developed and managed strategic sales initiatives for government and public-sector accounts, including state, county, city, and educational institutions.

• Sold office equipment and furniture solutions, aligning products with agency needs, budget cycles, and procurement requirements.

• Navigated government procurement processes, including RFQs, RFPs, bids, and contract documentation.

• Built and maintained relationships with procurement officers, facilities managers, and department decision-makers.

• Prepared and delivered pricing proposals, cost analyses, and contract negotiations in compliance with government purchasing regulations.

• Managed sales through approved contract vehicles, cooperative purchasing programs, and state schedules.

• Coordinated with internal operations, installation teams, and vendors to ensure successful order fulfillment and project execution.

• Identified opportunities for account expansion, renewals, and long-term agreements.

• Tracked pipeline activity, forecasts, and contract milestones using CRM systems.

• Ensured compliance with contract terms, service-level agreements, and government audit requirements.

• Represented the company at government procurement events, pre-bid meetings, and industry trade shows.

• Provided post-sale support to ensure customer satisfaction, contract adherence, and repeat business.

EDUCATION

Bachelor of Science in Business Administration & Management University of the Philippines

ADDITIONAL INFORMATION

• Fully vaccinated with booster (Pfizer)

• Founder of Lucky Hearts Dog Rescue, non-profit 501(c)(3), established 2011

• Volunteer for Los Angeles and San Diego dog rescues specializing in rehabilitation and senior care

REFERENCES

Available upon request

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