Customer-Focused Operations Associate

Cynthia Vazquez

Houston Texas • 386-***-**** • ****************@****.***

Highly motivated employee with desire to take on new challenges, strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills, hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every positive and memorable experience.

Experience

08/2023 - CURRENT

Food Service Assistant Houston Methodist Sugarland Sugarland Texas

I host take food tray to patients help them with their food.

Make sue the patient is happy with their food.

Tray-line making sure that the patient food is all correct in the ticket.

09/2109- 07/2023

Evs Housekeeping /Houston Methodist Continuing Care / Katy Texas

Keep checkouts areas clean organized. Well stocked to maintain all rooms updated.

Patient satisfaction. Problem solving.

Float to different areas in the hospital.

08/2018-07/2019

Customer Service Associate / Kroger Supermarket/Katy Texas

Assisted with purchases locating items and signing up for rewards programs

Trained new team members in cash registers operation, stock procedures and customer service.

Learned roles of other departments to provide coverages and keep store operational

Effectively managed cash managed handling procedures.

Worked closely with front end staff to assisted customers and maintain satisfaction levels.

11/2017- 072018

Customer Service Representative / Academy Sport + Outdoors/ Katy Texas

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Assisted approximal 1-50 customers each per day with sports equipment's and answer questions.

Evaluated customers account information to assess current issues and determined potential solutions

Skills

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments and performance evaluations.

Sufficient proficiency in speaking, reading and writing the English language necessary to perform the essential function of this job, especially with regard to activities impacting patient or employee safety or security.

Ability to effectively communicate with patients, physicians, family members and coworkers in a manner consistent with a customer service focus and application of positive language principals.

Demonstrates a learning attitude towards solving problems using reasons and judgement positive demeanor and strong multitasking abilities.

2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel

Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans

Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude.

Education

1996

High School Diploma

Centro Educativo Superior Vocational

Rio Piedras, San Juan Puerto Rico

Associate degree in science Health Administration services

Colorado Technical University College

Colorado Springs Co

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