CRM & Data Operations Specialist for Nonprofits

Mohammad Awwab Arifullah

Toronto, ON +1-647-***-**** *.*****@*******.*** https://www.linkedin.com/in/awwab/ Core competencies: CRM Operations & Administration, CRM Data Architecture, System Integrations, Workflow Automation, CRM Reporting & Analytics, Business Process Optimization, Marketing Software used: Zoho One, HubSpot, Salesforce, Microsoft Dynamics, Google Analytics, Excel, Shopify, Bloomerang, FundraiseUp, Asana, Clickup, Stripe, Zapier

PROFESSIONAL EXPERIENCE

CRM Operations Specialist- Toronto, Canada Dec 2024 – Dec 2025 LinkedCFO Inc: provides finance and systems advisory services to nonprofits organizations, with a focus on CRM and data operations infrastructure.

• Manage and maintain CRM and database systems across multiple clients, ensuring accurate data tracking, reporting integrity, and seamless

• operational workflows.

• Improved overall data accuracy and reporting reliability by 30% through regular audits, validation rules, and standardized CRM field structures.

• Led data migration, cleanup, and reconciliation initiatives across CRM platforms and third-party tools, reducing duplicate records and

• inconsistencies by 25%.

• Designed and optimized CRM workflows and system integrations, reducing manual processing and improving operational efficiency by 20%.

• Generated analytical and operational reports using Excel and Google Sheets, enabling leadership teams to make faster, data-driven decisions.

• Act as the primary technical point of contact for CRM and database issues, collaborating cross-functionally to resolve system and data challenges

• with minimal disruption.

Operations & Systems Coordinator (Part Time) - Toronto, Canada Feb 2024 – Dec 2025 Refugee Girls Worldwide: an international nonprofit organization focused on empowering refugee girls through education, healthcare, and community- based programs.

• Coordinated CRM-supported execution of fundraising campaigns and community initiatives across 5+ regions, ensuring accurate data capture and reporting.

• Supported campaign planning and execution using CRM data, contributing to a 25% increase in donor and community participation year over year.

• Managed donor CRM records and communications for 300+ active donors, improving response times and issue resolution efficiency by 30%.

• Issued and reconciled annual tax receipts for all donors in compliance with Canadian regulatory requirements, ensuring accuracy and timely delivery.

• Tracked donations, resolved data discrepancies, and coordinated with internal teams, reducing reporting and reconciliation issues by 20%.

• Maintained and updated donor and program records across systems, improving data accuracy and operational reliability by 25%.

• Prepared CRM-driven operational summaries and reports to support leadership visibility and decision-making. Business Process Optimization - Toronto, Canada March 2024 – Aug 2024 The Value Collaborative: The Value Collaborative partners with healthcare organizations to enhance value through strategic projects, training, and events. Consulting engagement with the Region of Peel (Peel Paramedics)

• Managed the end-to-end lifecycle of a systems-driven operational initiative, reducing project delays by 20% while aligning business and technology requirements.

• Analyzed and structured stakeholder input into standardized system and process templates, reducing reporting time by 25% and improving decision turnaround.

• Developed stakeholder personas and workflow requirements to support clearer system design and cross-functional alignment.

• Supported operational communications and system adoption initiatives across digital channels to improve engagement and awareness.

• Collaborated with internal teams and external stakeholders to translate insights into actionable process and system improvement recommendations.

EDUCATION

York University, Continuing Studies 2025

Post Graduate Certificate in Digital & Content Marketing York University, Continuing Studies 2024

Post Graduate Certificate in Business Administration Project Management Institute 2023

Certified Associate in Project Management

Curtin University, Dubai

Bachelor of Mass Communications, Major in Web Media and Marketing 2022

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