Experienced Collections and Customer Service Professional
Resume:
Shalika Ursery
Moreno Valley, CA *****
*******.******@*****.***
SUMMARY OF QUALIFICATIONS:
In depth knowledge of typing correspondences, reports and other documents. Communication: Able to work and converse efficiently with all levels of colleagues, clients and other external contacts. Highly analytical thinker with demonstrated talent for planning, initializing and implementing operational procedures and streamlining complex work procedures. Computer literate with extensive proficiency in a wide variety of applications. WORK HISTORY
In Home Supportive Care Provider 7/23-Present
Caregiver to elderly or mentally challenged individuals assisting them with everyday needs and transportation to doctors appointments help with grocery shopping and cleaning company and support etc
Worldwide Debt Solutions Corona CA 2/22-1/25
Collections/ Customer Service Representative
Responded to general inquiries from staff and clients via telephone, email, and fax
● Provided basic technical support for clients on accounts. For example, credit card debt and overdraft bank accounts
● Consulted with customers to evaluate needs and determine best options for payment resolution
Foster Parent 4/20- 11/21
I took in my 3 great nieces and 1 great nephew ages 2 through 13 as a temporary emergency placement
Stanford and Associates- Moreno Valley CA 09/18-02/20 Collections Officer/Customer Service Excellent Customer Service answered
●Arranged client payments
●Used empathetic techniques and best options to resolve client’s individual situations
●Ensured monthly goals were reached or exceeded
●Provided backup for other representatives with a high success rate in closing accounts Kaplan and Associates - Rancho Cucamonga CA 01/15 – 6/18 Collections Officer/Customer Service
●Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
● Cross trained and provided back-up for other customer services representatives when needed
● Answered customer service calls regarding new and existing accounts Hamner Investment Services - Riverside CA 10/13 - 12/14 Collections Officer /Customer Service
● Promptly responded to general inquiries from staff and clients via telephone, email, and fax
● Provided basic technical support for clients on a wide range of company products, for example, credit card debt and overdraft bank accounts
● Consulted with customers to evaluate needs and determine best options for payment resolution First Source Management - Rancho Cucamonga, CA 8/12 - 9/13 Collections Officer/Customer Service
● Obtained recorded and processed customer confidential information into internal database
● Coordinated interdepartmentally to facilitate and enhance customer service experience for clients in regards to suggesting several payment options
● Proactively suggested new shorter customer call script for the help center which resulted in a 30% increase in productivity
Cornerstone Youth Services Group Home - Moreno Valley, CA 2/97 - 4/12 Administrative Assistant
● Worked with DPSS and transported youth to court and appointments
● Supervised parent client visits and documented logs hourly
● Typed reports on each individual client in regards to behavior and treatment services obtained, as well as updating school information
EDUCATION:
Moreno Valley High School, High School Diploma 1996 Moreno Valley, CA Human Services Riverside Community College Certificate Moreno Valley Campus 2011
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