Security Supervisor - Team Leader & Crisis Manager

Jalen Bryant

Sacramento, 916-***-****, **********@*****.***

Professional summary

Supervisor with 5+ years of security and customer-service experience leading teams, mentoring staff, and improving incident response. Demonstrates strong team leadership, crisis management, conflict resolution, and risk-assessment skills to reduce incidents and boost staff retention. Seeks to apply practical security expertise and communication strengths to enhance site safety and foster a cooperative, high-performing team. Employment history

Supervisor, May 2021 - Present

I.P.S Security, San Francisco / Sacramento, CA

Server, Nov 2020 - Mar 2021

Chicken N Waffles, Sacramento, CA

Education

Bachelor's in Strategic Communications, Aug 2024 - Present Southwestern Oklahoma State University, Weatherford, OK GPA 3.2, 2024-2025 Creative Media & Visual Arts Excellence In Academic Achievement Award. Fall 2025 National Society of Leadership And Success Nominee. 2x Football Team Captain

Associates in Arts (A.A) in Social & Behavioral Sciences, Jul 2021 - May 2024

Sierra College, Rocklin, CA

GPA 3.2. (Spring 23' & Fall 24') President Honor Roll. Polynesian Club Vice President. 2x Football Team Captain.

High School Diploma, Aug 2017 - May 2021

Inderkum High School, Sacramento, CA

2x Honor Roll. 2X Football Team Captian.

Skills

Team Leadership,

Problem Solving,

Conflict Resolution,

Crisis Management,

Event Coordination,

Public Speaking,

Adaptability.

References

Keyshawn, I.P.S Security

(916-***-****),

Elisabeth, Chicken n

Waffles (925-***-****).

Supervised a team of security personnel, enhancing overall safety measures and achieving significant reductions in incident reports. Fostered teamwork among staff through regular training sessions, resulting in improved response times during emergencies.

Cultivated a positive work environment by mentoring team members, contributing to high morale and employee retention. Conducted thorough risk assessments, identifying vulnerabilities and developing targeted strategies that significantly strengthened security measures. Mentored security personnel, fostering a collaborative environment that enhanced team cohesion and morale.

Hosted tables and processed orders accurately while maintaining service pace during peak shifts.

Resolved guest concerns promptly, restoring satisfaction and repeat visits. Managed cash and POS transactions with error-free closing procedures. Collaborated with kitchen staff to expedite orders, improving table turnover and efficiency.

Fostered a welcoming environment by actively engaging with guests, ensuring a positive dining experience and encouraging repeat business.

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