Administrative Support & Underwriting Assistant Candidate
Resume:
KIM
DAVIS
***.***@****.***
Memphis, TN 38138
SKILLS
Customer Satisfaction
Process Improvement
Employee Coaching
Call Metrics
Product Knowledge
Client Engagement
Conflict Mediation
Policy Enforcement
Complaint resolution
Microsoft Office
Teamwork and Collaboration
EDUCATION
American InterContinental University
Hoffman Estates, IL • 07/2004
Associate of Arts: Business Administration And Management
PROFESSIONAL SUMMARY
Proven track record of successfully managing multiple assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
WORK HISTORY
TEKsystems - Life Underwriter/Contractor - Remote - 04/2024 - 09/2025
Analyzed over 150 insurance applications to meet weekly productivity goals
Assessed applicants risk factors, medical history and financials to determine eligibility
Followed company guidelines, policies and procedures in applying rates accordingly
Utilized underwriting tools for effective decision making
Determined coverage amounts and premiums
Collaborated with internal and external partners to achieve best practices
Participated in ongoing training in an effort to stay current and compliant with regulatory changes
Effectively managed a book of business with positive outcomes to include successful audits
The Computer Merchant - Customer Service Team Lead/Contractor - Remote - 03/2022 - 02/2023
Handled day-to-day customer contact via phones, faxes, and emails
Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns
Increased efficiency and performance by monitoring team members productivity and providing feedback
Reduced inconsistencies by effectively utilizing best practices and procedures
Trained new personnel on company processes
Handled customer complaints by addressing and resolving complex issues in a timely manner
SSI People - Compliance and Risk Analyst/Contractor -
Remote - 05/2021 - 07/2021
Enhanced risk management processes through advanced statistical analysis and data modeling techniques
Reduced financial losses due to effective identification and mitigation of potential risks
Followed risk reporting procedures for effective communication with stakeholders and senior management
Executed comprehensive risk assessments for new products and services
Adhered to regulatory compliance protocols and minimized potential threats and exposure
Health Care Support, Inc. - Medical Underwriter/Contractor -
Remote - 10/2020 - 12/2020
Assessed risk by analyzing medical records, prescription drugs, work history, and avocations
Streamlined underwriting processes for faster decision-making through the utilization of automated tools
Complied with regulatory requirements by staying up to date on industry changes
Reduced claim denials by verifying applicants’ information against established criteria
Conducted thorough investigations of potential fraud cases to protect company assets and maintained integrity of the underwriting process
Managed relationships with key stakeholders to ensure a seamless workflow execution and client satisfaction
Examination Management, Inc. - Life/Health Underwriter/Contractor -
Remote - 08/2016 - 01/2019
Utilized underwriting tools, policies and procedures in approving applications
Reviewed and assessed new and existing business
Documented underwriting decisions and created reports for future references
Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions
Performed regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes
Analyzed applicants' medical claims, medical and medication histories in accordance with company guidelines
Worked in collaboration with internal and external partners to promote quality standards and practices
ACTIVITIES
Actively volunteers as a federal Grants Reviewer analyzing grant proposals for funding opportunities.
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