Office Coordinator with 15+ Years Experience

Sara Villarreal

***** *** * 281-***-**** cell

Channelview TX 77530 ***********@***.***

OBJECTIVE: An interesting position with an established company offering a challenging career and opportunities based upon performance. Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through fifteen plus years of experience in office environments. History of improving processes and increasing team efficiency. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and meticulous team player with expertise in team leadership. Offering these skills and a strong work ethic.

WORK EXPERIENCE:

01/10- current LMS Multi Services

Office Coordinator

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Interacted with customers by phone, email, or in-person to provide information.

Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.

Maintained office supplies inventory by checking stock and ordering new supplies.

Tracked records, filed documents, and maintained communication between clients to manage office activities.

Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

Provided clerical support, addressing routine, and specific requirements.

Maintained strict confidentiality of sensitive information, always upholding the highest level of professionalism.

Managed office activities by maintaining communication between clients, tracking records, and filing all documents.

Efficiently supervised filing, sorting, and overseeing incoming and outgoing mail.

Coordinated company events, fostering team building and boosting overall morale.

Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.

Coordinated special projects and managed schedules.

Reported to senior management on organizational performance and progress toward goals.

Completed bi-weekly payroll for employees.

2/16- 10/22 BCFS- Health and Human Services/ Compass Connection

Transportation Lead

Work irregular shifts, irregular days and be available when required to transport the service population to assigned destinations including emergency evacuations, medical/dental appointments, court hearings and off-campus outings.

Maintain a calendar that tracks and coordinates children’s travel needs to ensure they get to appointments and new placements on schedule.

Maintain accurate and up to date vehicle logs.

Provide safe, secure, and supervised transportation for the service population assigned to this position for transport.

Meet all deadlines required by program supervisor and federal partners.

In charge of planning, directing, and coordinating all the activities related to transportation operations within an organization or company.

Directs activities related to dispatching, routing, and tracking transportation vehicles.

In charge of hiring/ interviews for my department, payroll, and any departmental issues also, must monitor operations to ensure that staff members comply with the company rules, safety procedures and government regulations.

Conducted regular staff training sessions on safety regulations, equipment usage, and operational procedures to maintain high-performance standards.

Coordinated cross-functional teams to ensure seamless execution of complex transportation projects from start to finish.

Streamlined workflow by implementing advanced transportation management software, improving overall operations.

Improved transportation efficiency by streamlining route planning and scheduling processes.

Analyzed key performance metrics to identify areas of improvement and implement corrective actions accordingly.

Worked with service providers to resolve issues and correct delays.

Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Enforced team adherence to safety regulations and protocols.

Determined staffing needs, developing schedules to staff all shifts.

12/15 to 2/16 KELLY SERVICES / 9/14 to 4/15 AMERITECH (Part time)

Human Resources Assistant / Office Assistant

Assisted recruiters with New Hiring Process

Set up appointments for physicals.

Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Filed paperwork, sorted, and delivered mail and maintained office organization.

Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

Assisted in payroll processing to ensure timely delivery of paychecks to all employees.

Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.

Administered compensation, benefits, and performance management systems at direction of supervisor.

Processed employee termination paperwork at direction of supervisory staff.

Completed clerical tasks such as filing, copying, and distributing mail.

Interacted with customers by phone, email, or in-person to provide information.

Managed daily data entry and kept clerical information accurate and up to date.

Maintained confidentiality in handling sensitive information while performing administrative tasks.

Maintained and updated office records, both digital and physical.

Submitted employee payroll documentation weekly to avoid errors and keep employees paid accurately and on time.

Assisted with budgeting and financial management to keep office operating within budget.

Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Coordinated travel arrangements for staff members.

Monitored and tracked budgets and expenses.

take monthly payments and post.

3/14 to 8/14 NIAVO GULF INDUSTRIES

Office Manager/ HR Manager

Managed sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Updated reports, managed accounts, and generated reports for company database.

Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.

Developed and maintained successful relationships with vendors, suppliers, and contractors.

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Coordinated special projects and managed schedules.

Evaluated employee records and productivity and submitted evaluation reports.

Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.

Improved staffing during busy periods by creating employee schedules and monitoring callouts.

Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Defined clear targets and objectives and communicated to other team members.

Not limited to these duties.

12/12 to 11/13 DUBUIS HEALTH SYSTEM

System Patient Account Specialist

Answer phones, inventory.

shipping and receiving,

assist Supervisors & Director,

set appointments, assisted on special projects, mail out, received, and distributed mail,

schedule meetings, prepare multiple reports, prepare invoices, order supplies for the whole office, fax, file, notarized letters for lawyers.

prepare itemized bills for patient lawyers, family members, and insurance companies.

Cross-trained in collections, posting, billing and some admissions.

In charge of all machines, vendors, and guests.

Safeguarded patient confidentiality while overseeing sensitive financial information by adhering to strict HIPAA regulations and organizational privacy policies.

2/08 to 12/12 LA ROSA

Office Manager

Greeted visitors, answered phones, assist owner, set appointments,

Manage office employees, payroll, & hiring

Storefront management, sales, inventory, shipping and receiving.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Managed sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving.

Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

11/06 to 9/07 KIRBY INLAND MARINE

Receptionist

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Kept the reception area clean and neat to give visitors a positive first impression.

Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.

Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Collected and distributed messages to team members and managers to support open communication and high customer service.

Routed incoming mail and messages to relevant personnel without delay.

1/06 to 11/06 NATIONAL ENVIRONMENTAL SOLUTIONS

Office Manager

Manage office, payroll, conduct interviews, check references, prepare new hire documents.

prepare employee work schedule prepare multiple reports prepare work orders, prepare invoices.

schedule meetings & inventory.

schedule classes for new and current employees, answer telephone, greet customers.

make travel arrangements.

Streamlined communication between departments, improving overall workflow and efficiency within the office.

Ensured that the Regional Business Office ran smoothly on a day-to-day basis by managing facility maintenance requests promptly.

Oversaw all aspects of human resources, including hiring, training, performance evaluations, and conflict resolution within the regional office.

10/02 to 11/05 HARRIS COUNTY HOSPITAL DISTRICT

Human Resources Assistant

Worked close with Nurse Managers, Department Directors, and Hospital Directors

Assisted recruiters with New Hiring Process, RN, LVN, CNA etc.

Set up appointments for physicals.

Made travel arrangements for employees and guests that would visit the district.

I also assisted with the Clearing Process and prepared applicants for orientation.

Data entries, answers phones, greet applicants, faxes, E-mails, and reports, not limited to these duties.

Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Answered and redirected incoming phone calls for office.

Organized new employee orientation schedules for new hires.

Supported HR Manager in strategic planning sessions focused on organizational development and growth.

Screened applicant resumes and coordinated both phone and in-person interviews.

Delivered friendly assistance with new hires throughout interviewing and hiring process.

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EDUCATION: COMPUTER LEARNING CENTER Diploma: Computer Office Specialist, February 1998

Houston, Texas 77036

REFERENCES: Available Upon Request.

Skills

Bilingual (Spanish)

Responsible

Trustworthy, Dependable

Hard Working, and Friendly.

Microsoft Office

Ten Key by Touch

Data Entry.

Office Management

Office Administration

Schedule Coordination

Scheduling

Project Coordination

Workflow oversight

Staff Management

Strategic Planning

Client Relationship Management

Document Management

Inventory Auditing

Travel Coordination

Mail handling.

Meeting planning

Office Equipment Maintenance

Vendor Relations

Maintenance Scheduling

Performance Improvement

Business Management

Meeting Organization

Vendor Management

Excellent multi-tasking ability

Customer Relations

Organizational Skills

Training and coaching

Clerical Support

Event Coordination

Payroll Processing

Employee Training

Scheduling Coordination

Employee Supervision

Team Bonding

Operations Management

Payroll and budgeting

Workflow Planning

Credit and collections.

Information Protection

Human Resources

Policy Implementation

Facility Management

Staff hiring

Contact this candidate