Retail Operations & Customer Service Specialist

CHARNELL GUILLORY

*** ****** **

Silsbee, TX ****6

***********@*****.*** 409-***-****

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with extensive experience in retail management, customer service, operations, and team leadership. Proven ability to communicate effectively, manage records and schedules, handle financial reporting, and resolve customer issues efficiently. Strong organizational, written communication, and problem-solving skills suited for remote, chat-based support, administrative, and non-phone customer service roles. CORE SKILLS

Customer Service & Client Support

Written Communication & Active Listening

Sales & Service Support

Data Entry & Record Keeping

Scheduling & Workforce Management

Hiring, Training & Team Leadership

Billing & Cash Handling

Time Management & Multitasking

Problem Solving & Organization

Computer & Technology Skills

PROFESSIONAL EXPERIENCE

Cargo Loader / Unloader

Port of Beaumont – Beaumont, TX February 2025 – Present

• Load and unload cargo safely and efficiently

• Follow operational and safety procedures

• Maintain accuracy when handling shipments and materials

• Work effectively as part of a fast-paced team

Store Manager

Family Dollar – Nederland, TX April 2019 – June 2024

• Communicated effectively with customers to resolve issues and ensure satisfaction

• Oversaw daily store operations and sales performance

• Managed hiring, training, scheduling, and termination of associates

• Created and maintained weekly employee schedules

• Handled billing summaries, cash reconciliation, and money drop-offs

• Maintained accurate records and operational reports

• Ensured compliance with company policies and procedures Lead Driver

WAITR – Lake Charles, LA January 2018 – April 2019

• Provided reliable customer-focused service

• Addressed customer issues promptly and professionally

• Maintained accurate delivery and service records Food Service Preparation

Basic Foods – Beaumont, TX May 2016 – November 2017

• Prepared food according to menus, dietary guidelines, and portion requirements

• Maintained inventory and food usage records

• Trained new employees on preparation and safety standards

• Measured, mixed, and prepared ingredients accurately Deli Food Preparation Associate

H-E-B Plus! – Beaumont, TX January 2014 – May 2016

• Prepared and packaged food items for customers

• Maintained clean and sanitary work areas

• Assisted with food handling and equipment use

Trainer

McDonald’s – Lake Charles, LA January 2012 – May 2014

• Trained new employees on procedures and customer service standards

• Assisted customers and resolved concerns

• Supported daily operations and staff coordination EDUCATION

Bachelor of Arts – Culinary Arts (Coursework Completed) Lamar University – Beaumont, TX

• 3 years of college coursework completed

• GPA: 3.56

• Dean’s List Honoree (4 semesters)

• Member & Secretary, ASB

CERTIFICATIONS

Certified Food Manager / Food Handler (2 years)

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