Administrative Professional with 15+ Years Experience
Resume:
Amelia Prescott
Contact
Mesa, AZ 85204
***********@*****.***
Objective
Experienced administrative assistant, customer service specialist, data entry, and quality assurance representative with more than fifteen years of experience seeking to apply my knowledge and skills as an employee in your department and company.
Education
Carrington College
08/2006-08/2007
Medical Administrative Assistant Program
Experience
4/21/2024-current
Acumen Fiscal Agent - Enrollment Specialist
responsible for guiding clients through the enrollment process for their services, ensuring they receive the necessary support. Key responsibilities include Assisting clients in the enrollment process and providing education about available services. Collecting and verifying necessary documentation for enrollment. Maintaining accurate records of client enrollments and communications. Responding to client inquiries and following up to ensure successful enrollments. Collaborating with internal teams to support client needs the enrollment process
11/2022-03/2024
American Airlines - Central Baggage Resolution Office Specialist • Baggage Claims Agent •
Acting as a leader and resource for baggage resolution from the time a customer reports baggage mishandling until the bag is returned to the customer or the claim is settled. Assisting representatives in performing centralized tracing functions to reunite customers with their bags. Capture data related to customers’ perceptions to affect positive change. Adhering to established department compensatory guidelines while executing empowerment to go beyond parameters for extenuating circumstances. Acting as a leader and internal/external resource for baggage information.
08/2016-03/2021
Nationwide Insurance - Data Entry Specialist • Data Processor
Accurately inputting policyholder information from documents from company software and programs, verifying information before entry to maintain high levels of data accuracy, organizing and managing large volumes of data efficiently to meet deadlines, collaborating with team members to ensure consistency and integrity of data, handling repetitive tasks quickly while maintaining focus and precision, updating records and information as needed to reflect the most current data, identifying and resolving minor discrepancies in data entry processes, following company procedures and guidelines for handling sensitive information, and supporting administrative tasks as required to assist the team.
05/2012-08/2016
Acumen Fiscal Agent - Administrative Assistant • Department Assistant (Image and filing, Payroll, and Tax Departments)
Maintaining an organized functional office environment, including correspondence, sorting, prioritizing tasks relevant to department needs. Maintaining accurate records and files is essential for compliance and efficient retrieval of information. General administrative support for staff, helping to foster a productive work environment. This may include answering phones and assisting with special projects. Multiple tasks and projects for Payroll, Accounts Receivables/Accounts Payables, and Tax Department..
Key Skills
Excellent communication, Interpersonal skills, Prioritization, Organized and work structure, Attention to detail, inquiry timing, documentation and database management, motivation, and critical thinking and problem-solving.
References
[Available upon request.]
Contact this candidate