Program Manager - Operations & Partnerships Lead

Samantha Burgin Program Manager

**** ******* ****** · North Highlands, CA 95660

916-***-**** · *********@*****.***

PROFESSIONAL SUMMARY

People-focused Program Manager with experience guiding operational programs, supporting large-scale service initiatives, and building strong partnerships across diverse teams. Skilled in process improvement, volunteer oversight, cross-departmental coordination, and administrative operations. Known for fostering collaboration, developing reliable systems, and delivering efficient program support in fast-paced organizational environments. CORE SKILLS

Program Development & Coordination · Administrative Operations · Volunteer & Workforce Support

Relationship Building · Stakeholder Communication · Event & Project Coordination Budget & Resource Tracking · Database & Records Management · Process Improvement Training & Onboarding · Customer & Client Interaction Technical Tools: Microsoft 365 · Teams · WebEx · Adobe Acrobat · Advanced Outlook · CRM/Database Systems · Document Management · Data Entry (45–50 wpm) PROFESSIONAL EXPERIENCE

City of Sacramento, Animal Care Services — Program Coordinator Sacramento, CA April 2018 – May 2025

• Directed daily operations of the Feline Foster & Rescue Program, including communication, documentation, and program support.

• Built collaborative partnerships through cross-department coordination and community outreach with service organizations.

• Recruited, trained, and guided volunteers, mentors, and interns to strengthen program delivery and service quality.

• Oversaw inventory, resources, and documentation to support budget planning and operational decisions.

• Produced written guidelines, reports, and digital documentation to improve onboarding and workflow clarity.

City of Sacramento, Animal Care Services — Animal Care Technician Sacramento, CA November 2012 – April 2018

• Provided program support, including high-volume record management and data entry in regulated systems.

• Assisted with volunteer onboarding and coordination for adoption and care programs serving community needs.

• Delivered customer service through policy guidance, service scheduling, and accurate communication.

• Supported compliance through administrative accuracy and collaboration with internal teams. Star Eco Station — Team Member

Rocklin, CA November 2011 – November 2012

• Supported educational outreach through public tours and engagement programming.

• Maintained administrative documentation and collaborated with outside organizations for service support.

All About Pets — Veterinary Technician

Citrus Heights, CA January 2002 – December 2009

• Provided administrative support, including record management, documentation, and service communication.

• Managed written instructions, reports, and client coordination to support workflow and service clarity.

EDUCATION

Bachelor of Science, Psychology — University of Phoenix, Sacramento General Education Coursework — Sierra College, Rocklin Diploma — Bella Vista High School, Fair Oaks

RECOGNITION

Employee of the Month — City of Sacramento, Community Development Department

Contact this candidate