Virtual Assistant Intern - Admin & Customer Support Expert

OCHEI DORIS HOPE

**Virtual Assistant Administrative & Customer Support **

+234 812-***-****

****************@*****.*** **************@*****.***

Lagos, Nigeria Open to Remote & International Roles

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PROFESSIONAL SUMMARY

Detail oriented and reliable Virtual Assistant with years of experience in customer service, data management, and administrative support across telecommunications, hospitality, and organizational settings. Highly skilled in email and calendar management, data entry, customer communication, and task coordination. Strong communication with excellent time management, accuracy, and problem-solving skills. Adept at supporting executives, teams, and clients remotely while maintaining confidentiality and high service standards.

CORE VIRTUAL ASSISTANT SKILLS

Administrative & Virtual Support

Email & Inbox Management

Calendar Scheduling & Appointment Coordination

Data Entry, Data Cleaning & Record Management

Online Research & Report Preparation

File Organization

Task & Workflow Management

Customer & Client Support

Customer Service (Email, Phone & Chat)

Complaint Handling & Resolution

Client Follow-up & Relationship Management

Order Processing & Documentation

Tools & Technical Skills

Google Workspace (Docs, Sheets, Drive, Calendar)

Microsoft Office (Word, Excel, PowerPoint)

Online Communication Tools (Zoom, Google Meet)

Call Handling & Professional Phone Etiquette

Fast & Accurate Typing

Personal Strengths

Excellent Written & Verbal Communication

Time Management & Multitasking

Attention to Detail & Accuracy

Confidentiality & Professionalism

Self-motivated & Remote Ready

PROFESSIONAL EXPERIENCE

Customer Care Representative

House of Rest, Lagos August 2024 – Present

Provide daily remote style customer support to 80+ clients via phone and digital channels

Manage customer inquiries, complaints, and follow-ups with a 95% first contact resolution rate

Maintain accurate customer records, feedback logs, and service documentation

Coordinate communication between clients and management for smooth service delivery

Demonstrate strong organization, multitasking, and professionalism under pressure

Data Capturer / Administrative Support

Samenow Nigeria Limited, Lagos April 2019 – July 2024

Performed high-volume data entry, updates, and record verification with 99.8% accuracy

Organized digital and physical records for easy retrieval and reporting

Managed data requests, documentation, and routine administrative tasks

Liaised with clients and officials, maintaining clear and professional communication

Supported daily office operations similar to remote admin workflows

Front Desk Officer / Administrative Assistant

Arc Angel Catholic Church, Lagos April 2017 – March 2019

Acted as first point of contact, handling inquiries via phone and in person

Managed registrations, records, scheduling, and payment documentation

Maintained confidential records and ensured organized filing systems

Supported leadership with clerical and coordination tasks

SIM Registration Officer / Customer Support Assistant

MTN Nigeria, Lagos November 2016 – March 2017

Assisted customers with account setup, updates, and issue resolution

Maintained accurate customer data and daily activity reports

Educated customers on products and services using clear communication

Developed strong customer interaction and persuasion skills

Intern – Technical & Administrative Support

Edo Broadcasting Service, Ekpoma June 2016 – October 2016

Assisted with data input, record keeping, and technical documentation

Supported daily operations and administrative coordination

Built strong professional communication and teamwork skills

EDUCATION

Bachelor of Engineering (B.Eng.) – Electrical & Electronics Engineering

Ambrose Ali University, Ekpoma 2018

National Youth Service Corps (NYSC) Completed 2019

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KEY HIGHLIGHTS

Experience in supporting customers, clients, and team.

Strong background in data entry, admin support, and documentation

Excellent communication skills suited for remote work

Highly organized, dependable, and detail oriented

Quick learner with strong adaptability to new tools and systems

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AVAILABILITY

Available for Remote, Hybrid, or Onsite Roles

Fulltime, Parttime, or Contract

Immediate Start

REFERENCES

Available upon request

Contact this candidate