Administrative Assistant & Operations Coordinator

Tina Smith

*******@********.*** Work from Home/Remote,, US 1-845-***-****

WORK HISTORY

Administrative Assistant at HALLKEEN

December 2023 - Present (2 Years)

Coordinated scheduling and calendar management for executives and team members.

Organized office supplies and maintained inventory to ensure operational efficiency.

Handled incoming calls and promptly routed inquiries to appropriate staff.

Managed confidential files and sensitive information in compliance with company policies.

Developed spreadsheets, faxed reports, and scanned documents while maintaining office

procedures.

Benefit Advocate at UNITED HEALTHCARE GROUP

January 2015 - February 2021 (6.5 Years)

Maintained detailed records of all client interactions including notes from meetings and phone

calls.

Managed case documentation and maintained accurate member records.

Provided assistance to plan participants by explaining benefits information to ensure educated

selections.

Communicated effectively via email, phone and face-to-face with plan participants to resolve

issues pertaining to health and welfare benefits.

EDUCATION

Everest University -

Graduated 2015-01-01

Criminal Justice

SKILLS

Customer Relationship Management, 20 years

Business Efficiency, 5 years

Spreadsheets, 3 years

Regulatory Compliance, 2 years

Criminal Justice, 15 years

Critical Thinking, 40 years

Customer Communications Management, 20 years

Document Management Systems, 10 years

Microsoft Office, 10 years

Multitasking, 40 years

Office Management, 5 years

Office Procedures, 5 years

Stress Management, 25 years

Tax Credits, 1 year

Scheduling, 20 years

LANGUAGES

English, Native/Bilingual

ABOUT ME

I have a driver’s license

I have management experience: 5 years

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