Customer Support Specialist with Sales Excellence

SAMANTHA BURRIER

CUSTOMER SUPPORT SPECIALIST

**** ****** ***, ********, **, 90502 424-***-**** ***********@*****.*** OVERVIEW

Customer-focused professional with a strong background in automotive, telecommunications, and healthcare. Skilled in quickly resolving complex issues, building long-term client relationships, and delivering personalized support. Recognized for exceeding performance metrics at VinFast, AT&T, and T-Mobile by actively listening to customer needs, reducing customer turnover, and improving retention through clear communication and empathy. Experienced in handling escalations, mentoring team members, and streamlining processes to enhance the customer journey. Brings additional healthcare experience as a Certified Nursing Assistant, applying patience, attention to detail, and collaborative teamwork—qualities that translate seamlessly into providing exceptional customer support. EXPERIENCE

VinFast Auto LTD. Client Advisor Sept. 2024 – May 2025

● Recognized as top salesperson at Del Amo Showroom (Nov. 2024).

● Maintained highest activity KPIs through consistent lead follow-ups and communication.

● Represented VinFast at the 2025 Lunar New Year event in Anaheim, enhancing brand awareness.

● Collaborate with management on store operations and advisor SOP development; mentor advisors to consistently improve performance.

AT&T Sales Specialist April 2023 – Sept. 2024

● Promoted products, tailored solutions to customer needs, and exceeded sales targets by 115%.

● Built client relationships, increased repeat business by 80%, and upsold products to boost revenue.

● Collaborated with teams, mentored staff, and delivered exceptional customer service. T-Mobile Assistant Store Manager July 2021 – March 2023

● Led sales team, fostering collaboration, and supported with scheduling, training, and policy adherence.

● Participated in leadership training, analyzed sales data with management, and facilitated staff feedback.

● Managed high-value clients, resolved escalations, reduced churn by 45%, and analyzed feedback for service improvements.

Rib Lake Health Services Certified Nursing Assistant April. 2020 – June 2021

● Applied empathetic communication skills to build trust with patients.

● Demonstrated attention to detail by monitoring patient conditions and documenting care.

● Worked effectively with healthcare teams to support patient outcomes, showcasing collaboration skills ideal for coordinating with dealership staff to meet sales targets. EDUCATION

Northcentral Technical College - Wausau, Wisconsin Certified Nursing Assistant Diploma 2016 – 2018

US Career Institute - Online Courses

Medical Billing & Coding Certificate In-Progress

REFERENCES

Amaro, Ian – Store Manager, T-Mobile ******@*******.*** 310-***-**** Becker, Pam – CNA, Rib Lake Health Services **********@*****..*** 715-***-**** Ochoa, Crystal– Store Manager, AT&T crysochoa@at&t.com 323-***-**** Peraza, Walter – Store Manager, VinFast Del Amo Mall ******.******@***********.*** 310-***-****

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