Dynamic Administrative Leader & Public Insurance Adjuster (Remote)
Resume:
Wendi M. Gabriel
Plantation, FL 33322
Cell Phone 305-***-****
E-mail: *************@*****.***
Dynamic and detail-oriented professional with over 20 years of administrative leadership and customer service experience, complemented by a strong background as a licensed Public Insurance Adjuster and Director of Operations. Proven expertise in claims management, client relations, process optimization, and organizational oversight to drive business objectives, improve operational efficiency, and deliver exceptional service. Highly skilled in multitasking, problem-solving, and cross-functional coordination, with a demonstrated commitment to accuracy, accountability, and client advocacy. Serves as President of For A Better Day Foundation and Executive Board Member of the Florida Association of Public Insurance Adjusters (FAPIA), with an active dedication to professional leadership and community service.
QUALIFICATIONS:
12 years Director of Operations for Public Adjusting Firm
9 years Florida Licensed 3-20 All Lines Public Adjuster
7 years Board Member for Florida Association of Public Insurance Adjusters (FAPIA)
years Purchasing/Buyer
6 years of security training for Department of Homeland Security
Active volunteer
Non-profit Work
EMPLOYMENT:
President – For A Better Day Foundation January 2026 – Present
Providing strategic guidance to advance the Foundation’s mission, vision, and programs
Supporting the Founder/CFO and Board of Directors with operational oversight and planning
Assisting with nonprofit compliance, governance best practices, and organizational policies
Overseeing day-to-day operational guidance, workflows, and internal processes
Supporting grant strategy, partnerships, and community collaborations
Participating in leadership meetings, planning sessions, and stakeholder communications
Assisting with program development, evaluation, and sustainability planning
Representing the Foundation professionally in external relationships when requested
Managing Partner - Xpert Public Adjusters & Consultants November 2024 – Present
3-20 Public Adjuster - All Lines
Received and processed documentation to initiate claims process
Conducted phones with Clients, Insurance Adjusters, Appraisers, etc.
Compile documents and mail, and sort and scan and upload to client folders
Received and processed client accounts and information into ClaimWizard software
Monitor, update and maintain all follow-up in ClaimWizard CRM
Provide and update clients with claim status
Coordinated & scheduled on-site inspections between Public Adjuster, Field Adjusters and Clients
Submitted executed Proof of Loss/ Appraisal Demand/Mediation documents to insurance carrier
Prepared and maintained Excel spreadsheet for all claim files
Compile and maintain email list for quarterly company emails
Post employment ads and vet all applicants for Apprenticeship positions
Oversee Accounts Payable & Account Receivables
Xactimate Level One Certification since 2025
Director of Operations – Triumph Consulting Corp. September 2012 – October 2024
3-20 Public Adjuster - All Lines
Received and processed documentation to initiate claims process
Conducted phones with Clients, Insurance Adjusters, Appraisers, etc.
Compile documents and mail, and sort and scan and upload to client folders
Received and processed new client account information into Salesforce program
Monitor and maintain all follow-up in Salesforce program
Provide Clients with mediation information when necessary
Supervised, coordinated and scheduled on site inspections with Public Adjuster, Field Adjusters and Clients
Submitted executed Proof of Loss/ Appraisal Demand/Mediation documents to Insurance Carrier
Verify, log and pay all commission request for Public Adjusters
Prepared and maintained Excel spreadsheet for all claim files
Compile and maintain email list for quarterly company emails
Prepare PowerPoint presentations for network meetings and events
Post employment ads and vet all applicants for Apprenticeship positions
Oversee Accounts Payable & Account Receivables
Transportation Security Officer - Department of Homeland Security January 2014 - July 2020
Implement security-screening procedures that are central to Transportation Security Administration objectives
Accountable in conducting screening of passengers & baggage
Accountable in monitoring the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers
Maintain close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered during screening duties
Participates in information briefings concerning security-sensitive of classified information
Ability to work with persons of diverse background
Assisted with volunteering as a Decoy for the K9 unit (for canine certification)
Certified Passenger Support Specialist effective May 2015. Provide assistance and service as an on-scene primary contact for the management of on-going customer issues. Assisted passengers with medical conditions or disabilities.
Served as a Role Model.
Provided training and feedback to Mentee for all proper procedures of all certifications according to Standard Operating Procedure.
Recorded and time managed all hours of training required.
Inventory Control Service/Data Entry – Tropical Shell & Gift August 2010 – July 2012
Create and maintain SKUs for new product selected by the buyers to place in our stores’ assortment
Maintain vendor/supplier contact information
Submitted purchase orders and faxed to our vendors/suppliers
Received & processed accurate purchase order information by editing to match confirmations
Submitted & Accurately receive purchase orders according to the pack slips provided by the vendor/suppliers, noting changes on cost, discontinued item, etc
Accountable to process discrepancies carefully to keep inventory accurate
Maintain detailed files to perform search quickly and accurately
Accountable to verify cost on Pur1chase Orders to help code invoices that are sent to finance for payment
Issue & submit check requests for prepaid accounts
Manage spreadsheet of credit card payments and prepaid accounts
EDUCATION:
2008 Carteret Community College, Morehead City, NC 28557
Paralegal program courses - Law Office Management, Investigations, Math060, Real Property I, Real Property II, Wills Estates & Trusts
1986-1987 North Shore Community College, Beverly, MA 01915
Accounting I, Accounting II and Shorthand
AFFILIATIONS & ASSOCIATIONS:
Florida Association of Public Insurance Adjusters (FAPIA)
BNI Gold Coast Chapter
Women Empowering Women in Development
SheBuilders
Women For Excellence
The Dream Team Networking
VOLUNTEER/COMMUNITY SERVICE
Volunteer as an Usher for Broward Center for the Performing Arts
(Involves having the ability to remain calm under pressure, work with others as a team member and putting aside personal interests, read & follow directions, stand for long periods of time, speak & understand English, conduct myself in a professional & mature manner.)
President of Kiwanis Club of Pompano Beach
Beach Sweep volunteer (City of Fort Lauderdale)
PROFESSIONAL DEVELOPMENT
Board Member Florida Association of Public Insurance Adjusters
3-20 Public Adjuster –All Lines since June 8, 2016
2024 NFIP Claims Adjuster Certificate of Completion
2025 Xactimate Level One Certification
Passenger Support Specialist (security) certification - May 2015
Florida Notary Public since 2010
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