Scheduler/Office manager

Sandra Solano

Recently relocated from NY to TX; *+ years healthcare scheduling

SUMMARY:

Over 15 years of administrative and human resources experience with a focus on document management, process improvement, regulatory compliance, and customer service. Proven track record of enhancing team productivity and fostering a positive work environment. Adept at handling diverse tasks, including scheduling, recruitment, and office management. Fluent in English and Spanish, and always eager to take on new challenges. EXPERIENCE:

Scheduler/Office Manager

New York City Council-New York, NY

July 2023 to August 2024 (Left position due to relocation to Texas)

● Coordinated schedules, meetings, and events for Council members and staff, facilitating smooth operations.

● Streamlined scheduling processes, enhancing meeting coordination efficiency by 30%.

● Drafted and distributed over 100 correspondence documents, improving communication with constituents.

● Provided project coordination and adhered to relevant policies and procedures.

● Worked independently with minimal supervision, completing all tasks punctually. Patient Care Coordinator

Weill Cornell Hospital-New York, NY

May 2023 to July 2023 (Left position for NYC Council role)

● Managed patient check-in/out processes for an average of 50 patients daily, boosting patient satisfaction scores by 15%.

● Optimized appointment scheduling using EPIC, leading to a 25% reduction in cancellations.

● Welcomed and registered new patients, verified eligibility for procedures, and resolved registration issues.

● Cultivated a welcoming atmosphere, enhancing the overall patient experience. Care Navigator

UnitedHealth Group-Remote

January 2023 to March 2023 (Temp Assignment through Agency)

● Conducted outreach to over 200 DSNP members, successfully closing care gaps for 30% of patients.

● Collaborated with community resources to improve member access to primary care services.

● Achieved quality and performance metrics while delivering excellent customer service. COVID-19 Contact Tracer

UnitedHealth Group-New York, NY

January 2022 to March 2022 (Temp Assignment through Agency)

● Completed investigations for over 300 cases, ensuring accurate reporting and effective communication of quarantine measures.

● Informed affected individuals about isolation policies and procedures.

● Managed 80+ calls daily, maintaining meticulous documentation using secure software. Compliance Coordinator

Winston Staffing Services-New York, NY

August 2021 to January 2022 (6 Month Contract)

● Reviewed and verified compliance documentation for 150+ candidates, reducing clearance processing time by 40%.

● Collected and analyzed information to monitor compliance trends and outcomes.

● Compiled compliance reports for senior management using Excel and other tools. Human Resources Compliance Coordinator/Receptionist All American Home Care, Inc-Bronx, NY

February 2017 to May 2021

● Maintained health records for over 100 home health aides, achieving a 100% compliance rate during audits.

● Assisted in recruiting efforts, successfully hiring 30 qualified candidates within six months.

● Organized office operations, ensuring regulatory compliance and high levels of customer satisfaction.

SKILLS:

●Benefits Administration (6 years); HHA Exchange; Document Management; Regulatory Compliance; Bilingual (English, Spanish); Office Management; Time Management; Interpersonal Communication; Organizational Skills; Customer Service (10+ years); Google Suite; EMR Systems; Data Entry (10+ years); Oracle Administrative Skills; Problem-Solving; Microsoft Office Suite (Word, Excel, Outlook); Scheduling & Calendar Management; EPIC Scheduling; Recruiting (4 years); Salesforce (2 years); Leadership; Process Improvement; Project Coordination

EDUCATION:

● GED Martin L. King High School - New York, NY December 1987 to December 1987

● Diploma in Health Administration Anthem Institute - New York, NY September 2010 to October 2011

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