Remote Customer Service Specialist with CTR Strong Communication

Jeremy Sligar

******.******@*****.*** 561-***-**** West Palm Beach, FL

Open to Remote Customer Service Roles Flexible Schedule Professional Summary

Customer-focused professional with experience in remote customer service, high-volume call handling, and client relationship management. Proven ability to resolve issues efficiently, maintain accurate records, and deliver high customer satisfaction. Strong communication skills, tech-savvy, and adaptable to remote work environments. Core Skills

Remote Customer Support • Call Handling • Issue Resolution • CRM Documentation • Billing & Payments • Customer Retention • Upselling • Time Management • Technical Support • Active Listening Professional Experience

Customer Service Representative – Verified Number (January 2025 – Present) Provide professional customer support via phone and email while meeting response-time and resolution metrics. Handle high volumes of inbound inquiries, resolve billing issues, assist with website navigation, maintain accurate CRM records, upsell products based on customer needs, and consistently earn high customer satisfaction ratings. Life Insurance Agent – Family First Life (2021 – Present) Analyze client needs and recommend appropriate insurance solutions. Clearly explain policy options, coordinate with underwriters, support clients during claims processes, and maintain long-term client relationships. Front of House Manager / Shift Manager – Danny’s Pizza (2006 – 2009) Managed daily operations, supervised staff, resolved customer concerns, and delivered fast-paced, high-quality customer service.

Education

Some College – Education, Elgin Community College (2008 – 2010) Certifications & Licenses

Life & Health Insurance License (2-15)

Languages

English (Fluent)

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