Operations and Project Coordination Professional

MATTHEW PETER GREENE

***** ****** **** *** *****, IN 46553

734-***-**** **********@*****.***

EDUCATION

****-**** ******** ** ****, University of Notre Dame, Class of 2016

****-**** **** ***ss College, Notre Dame, IN: Formative first year of college before Notre Dame

2008-2012 Detroit Catholic Central High School, High School Diploma

PROFESSIONAL EXPERIENCE

Sept. 2024– Present

March 2024-Aug. 2024

May 2022 - February 2024

July 2021 – April 2022

July 2017 –

July 2021

June 2016- June 2017

April 2017-Present

Operations Manager - Ben’s Soft Pretzels Franchising Headquarters

Assist the Ben’s Soft Pretzels Franchises with overall operations. My main focus is in maintaining customer service requests and reviews for the franchises. Also, I assist the franchises with menu updates and changes as well as operation of the Point of Sale (POS) system in place. As a large part of my role, I helped to implement a couple of POS system transitions for our franchises. I am the main operator of the Square POS backend for our franchises. Additionally, I setup the presentation and run our monthly all franchise owners’ video call for monthly updates across the system.

Project/Client Care Manager - Vala Marketing

Attend project meetings and team huddles on a weekly basis. Intake of client communications and work requests, assigning tasks to individuals and adding tasks to projects, and the project management board. Represent Vala in outgoing communications, which includes updates, requests for information, tasks to be completed, and billing questions. Participate in client discovery activities, and work with Account Executives to onboard new clients. Regularly review and maintain project documentation to ensure timeliness and forward motion, identify risks, and communicate status updates to the team. Regularly compare the scope of work documents to the provided work. Meet with select clients on a regular basis, this varies from weekly to quarterly. Translate projects and ongoing contracts from top-level direction into action items for marketing team members. Maintain regular contact with Video Producers to review projects. Translate report data into client presentations as needed. Create proposals for internal client projects and expansion of services.

Clubs Program Manager, University of Notre Dame Alumni Association – Notre Dame, IN

Providing support for Notre Dame clubs in six regions: Central, Florida, Illinois, Midwest, Ohio Valley, and Southwest. I was responsible for new club leadership onboarding and ongoing customer service to serve all alumni, parents, and friends of Notre Dame. Also responsible for the logistics and planning of Notre Dame Day assistance and resources. Additionally, I was a member of the team planning and implementing the next Strategic Plan for the Notre Dame Alumni Association. The role entailed stewarding, managing, and guiding hundreds of volunteers.

Associate Director of Admissions – Holy Cross College, Notre Dame, IN

Evaluating applications, traveling to a set territory to recruit students to Holy Cross College, and overseeing the Visit Program for the Admissions Office. I have coordinated the scheduling of current student workers and tour guides so our students can give tours of the College to prospective students and their families. I am also the admissions office student workers’ manager.

University of Notre Dame Undergraduate Admissions Office

From July 2017-June 2019, I was an Admissions Counselor for the University of Notre Dame. From July 2019- July 2021, I held the role of Assistant Director of Admissions. I had been mainly involved in evaluating applications, traveling to a set territory to recruit students to Notre Dame, and I had been the liaison between parents, students, and families and our office; the families have hailed from Kentucky, Maine, Michigan, Minnesota, New Hampshire, Vermont, and Wisconsin. Please see bottom of Page 2 for additional responsibilities of my position that I held

Detroit Catholic Central High School: Associate Director of Admissions and Public Relations

Assist in the management and assessment of eighth graders’ applications to our high school which includes assisting in implementing a new admissions/management system to our office; Co-coordinate Shadow a Shamrock Days; Make connections between our office and current and incoming families through personal, phone, and email communication; Help manage our school’s social media and public relations/marketing platforms (booklets, advertising, etc.); Help to sustain good relationships with the local grade schools

OneFootDown.com Site Writer, Freelance

Write articles and produce web content for OneFootDown.com via SB Nation. This is for Notre Dame’s SB Nation blog site. I write articles covering the football team, men’s and women’s basketball teams, and the hockey team.

SERVICE AND ACTIVITIES

Feb. 2024– Knights of Columbus Member

Present Became a member of the Knights of Columbus to further my Catholic faith and find a community of faithful men

Aug. 2022 – Operation and Creation of a Website and Podcasts – You Are Looking Live Media

Present. Created a site to keep my freelance writing and speaking abilities sharp. Articles and podcasts on sports

and entertainment are housed and periodically updated at yallmedia.com.

Sept. Keough Hall at the University of Notre Dame: Official dorm coordinator and

2015- account manager of the dorm’s Twitter page; tweeting out events and relevant

Apr. aspects of daily life in the dorm

2016

University of Notre Dame Bands (Trumpet): Marching (2012-2015) and Jazz (2012-

Aug. Spring 2016), Concert (January-April 2013), University (September-December

2012- 2012), Varsity (Fall 2012-Spring 2016), and CORE Leadership (April 2014-December

May

2016 2015) Bands; learn time management and teamwork

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