Dynamic Store Manager Candidate with Leadership Experience
Resume:
Marianna Robinson
Ann Arbor, Michigan
********.**********@*****.***
OBJECTIVE
Experienced assistant/store manager seeking a Store Manager role to lead teams, optimize store operations, and drive business success.
SKILLS
- Computing: Microsoft Word, Excel, various POS software packages and symptoms, and operational reporting.
- Human Resources: Conducted job interviews, have been responsible for hiring and firing of staff, managing onboarding. Maintained compliance with company policies and labor regulations.
- Training: Taught over 60+ people of in-store policies and procedures, software policies, commands, and procedures, and customer service.
- Leadership / Team Management: Supervised up to 50 different people in a week, typically about 6 per shift and across multiple locations, including
o Monitoring performance - Training and coaching staff on operational procedures, customer service, and company policies.
o Providing feedback and paying attention to details - Modifying performance as needed.
o Getting along with their coworkers and management - conflict management.
- Marketing and Upselling: Implemented upselling and promotional strategies to increase revenue and profitability. Going hand and hand with Customer Service, resolving customer issues to maintain high satisfaction and loyalty.
- Problem-solving: Short-term and long-term, creativity
- Other: Organization, Adaptability, Time Management, Professional Communication, Active Listening, Multilingual (Japanese/German, beginner), Discipline & Focus (Boxing).
EXPERIENCE
HBSS, Online - Technical Writer
June 2023 - Present
Saline Lectronics, Saline - Line Worker
November 2024 - July 2025
Jimmy John’s, Ann Arbor, Ypsilanti - Assistant Manager
May 2022 - November 2024
EDUCATION
Washtenaw Community College, Ann Arbor - Licensed as Physical Therapist Assistant
January 2026 - 2028
CERTIFICATIONS AND LICENSES
ServSafe February 2023 - February 2028
Drivers License
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