Experienced Data Entry Specialist with Caregiving Focus
Resume:
Penney Johnson
Hurlock, MD *****
*************@*****.***
Professional Summary
Dedicated caregiver with 15+ years of experience in senior care, providing compassionate support and assistance to elderly clients. Expertise in medication administration, daily living activities, and emotional support, ensuring clients' safety and well-being. Proven ability to engage clients in meaningful activities and maintain a clean, organized environment. Committed to enhancing the quality of life for seniors through personalized care and companionship.
Willing to relocate to: Salisbury, MD - Easton, MD - Seaford, DE Authorized to work in the US for any employer
Willing to relocate to: Seaford, DE - Easton, MD - Salisbury, MD Authorized to work in the US for any employer
Willing to relocate to: Seaford, DE - Easton, MD - Salisbury, MD Authorized to work in the US for any employer
Work Experience
Cargiver
The Lopers-Hurlock, MD
November 2006 to Present
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Managed medical appointments and transportation arrangements for clients as needed
• Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
• Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
Front Desk Clerk
Tidewater Inn-Easton, MD
February 2006 to March 2007
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
• Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability
• Processed guest payments accurately using the hotel's computerized system while maintaining strict confidentiality of personal information
Service Advisor
Buzz Chew Cadillac-Southampton, NY
February 2003 to July 2003
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
• Maintained accurate records of customer interactions, service history, and vehicle information using CRM software
• Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management
• Resolved billing discrepancies or disputes by working closely with the accounting department and providing supporting documentation when necessary
• Conducted follow-up calls with customers after service completion to ensure satisfaction and address any outstanding concerns or questions
Customer Service Representative
Pulver Gas-Bridgehampton, NY
April 1998 to November 2001
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Upsold additional products or services to customers based on their needs and preferences
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Education
General (High School)
East Hampton High School-East Hampton, NY
September 1991 to June 1995
Skills
• Cash register
• Phone etiquette
• Complaint handling
• Hotel and accommodations guest check-in
• Problem-solving
• Record keeping
• Teamwork
• Computer literacy
• Home Care
• Food Preparation
• Microsoft Word
• Call monitoring
• Hotel and accommodations guest check-out
• Medication Administration
• Phone communication
• Computer skills
• Appointment scheduling
• Dressing assistance
• Vital signs
• Microsoft Office
• Home health
• Driving
• Confidential information handling
• Medical records
• Phone call backs
• Hotel and accommodations guest complaints handling
• Time management
• Filing
• Bathing assistance
• Front desk
• Hotel and accommodations guest inquiries
• Task prioritization
• Data entry
• Cooking
• Working with people with developmental disabilities
• Private practice experience
• Typing
• Senior Care
• Individual consumer customer service
• Order inquiry handling
• Email customer support
• Call center agent experience
• Laundry
• Hotel experience
• Cash handling
• Attention to detail
• Dementia Care
• Working with people with disabilities
• Quality improvement
• File organization
• Greeting customers
• Hotel and accommodations room service coordination
• Cash drawer securing
• Cash log maintenance
• Counting cash
• Maintenance
• Mail distribution
• Communication skills
• Team management
• English
• Managing customer accounts
• Alzheimer's Care
• Managing teams in a customer support role - Largest customer support team managed (1-5 team members)
• Guest services
• Google Docs
• Memory Care
• Customer inquiry handling
• In-person customer service
• Hotel key card issuance
• Face-to-face communication
• Customer relationship building
• Office experience
• Cash register operations
• Hotel daily report preparation
• Computer operation
• Small business owner customer support experience
• Customer returns handling
• Medical terminology
• Handling customer inquiries
• Customer service
• Receptionist experience within hospitality industry
• Cash drawer handling
• Hospitality
• Home & community care experience
• Meal Preparation
• Call transfer
• Cleaning Experience
• Transportation management systems
• Multi-line phone systems - Multi-line phone system experience (11-15 years)
• Phone call management
• Customer follow-ups
• Mobile devices
• Account management
• Guest reservation booking
• Basic math
• Medical office experience
• Hospitality industry experience
• Hotel and accommodations payment processing
• Gmail
• Debit card payment processing
• Credit card payment processing
• Phone customer support
• Phone call screening
• Clerical experience
• Office supply ordering
• Hotel guest account management
• Customer support experience within healthcare industry
• Pet care
• Improving customer support response time - Customer support response time improved (6-10%)
• Organizational skills
• Personal Assistant Experience
• Call center experience
• Customer support - Customer support experience (6-10 years)
• Administrative experience
• Caregiving
• Care plans
• Patient Care
Languages
• English
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