Dynamic Customer Service & Operations Professional

Jose Lupercio

Houston, TX *****

346-***-**** - ************@*****.*** - WWW: Bold Profile

Professional Summary

Dynamic customer service professional with a proven track record at LA Crawfish, excelling in relationship building and problem-solving. Skilled in staff training and performance tracking, I enhanced customer satisfaction and loyalty through innovative solutions and effective workflow management. Committed to continuous improvement and delivering exceptional service experiences.

Skills

• Customer service expertise • Staff training and development

• Innovation and creativity • Performance tracking

• Microsoft outlook, word, and Excel • Industry awareness

• Customer service • Problem-solving

• Decision-making • Relationship building

• Customer relations • Team building and leadership Exceptional interpersonal

communication

• • Deadline oriented

• Product knowledge • Positive and constructive feedback

• Customer focused • Effective workflow management

• MS office • Workflow management

• Continuous improvement • Quality assurance

• Project management • Customer retention

Work History

05/2022 to Current Assistant Manager, Customer Service LA Crawfish – Houston, TX

• Assisted customers with inquiries and resolved issues efficiently.

• Supported team in maintaining high customer satisfaction levels.

• Learned company policies and procedures to provide accurate information.

• Collaborated with colleagues to streamline customer service processes.

• Handled routine administrative tasks to support daily operations.

• Adapted quickly to changing priorities and customer needs.

• Utilized CRM software to track customer interactions and feedback. Provided exceptional support to management, assisting in daily operations and decision-making processes.

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Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.

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Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.

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Developed strong relationships with clients, leading to increased repeat business and loyalty.

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Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.

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Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.

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05/2020 to 02/2023 Bar Team Leader

Off The Record – Houston, TX

Led bar team in delivering exceptional customer service and creating a welcoming atmosphere.

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Trained and mentored staff on drink preparation, menu knowledge, and efficient service techniques.

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Oversaw inventory management, ensuring stock levels met operational demands while minimizing waste.

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Implemented new cocktail recipes and training programs to enhance overall beverage offerings.

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Maintained accurate financial records, reconciling daily cash transactions and preparing bank deposits.

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Education

High School Diploma

Sam Houston Math Science And Technology Center

Accomplishments

Languages

English Spanish

Native or Bilingual

Portuguese

Limited Working

French

Limited Working

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