Administrative Operations Professional with Process Improvement

TIANNA ANDRE

Antioch, IL • 847-***-**** • *************@*****.***

Professional Summary

Highly accountable administrative professional with experience owning complex workflows, improving processes, and supporting high-volume healthcare and service environments. Skilled in referral coordination, data accuracy, patient and provider communication, and maintaining confidential records. Known for taking initiative, resolving issues proactively, and ensuring efficient, smooth-running operations.

Core Skills

• Referral workflow ownership

• Insurance verification & eligibility checks

• Patient, provider & vendor communication

• High-accuracy data entry & documentation

• EMR updates & processing

• Scheduling & calendar management

• High-volume call handling

• Customer service & conflict resolution

• Confidential information management

• Microsoft Office (Excel, Word, Outlook)

• Workflow improvement & efficiency

Professional Experience

Office Services Assistant — Forrest Solutions, Chicago, IL

June 2025 – Present

• Took complete ownership of administrative workflows including document management, scheduling, and communication.

• Maintained accurate, confidential records and ensured compliance with organizational standards.

• Served as liaison between staff, visitors, and external partners to ensure seamless communication.

• Proactively identified workflow gaps and implemented efficiency improvements.

Shop Manager — Meineke Car Care, Lake Villa, IL

2013 – 2020

• Oversaw daily operations, workflow planning, and staff performance accountability.

• Managed customer escalations, service coordination, and quality assurance processes.

• Maintained financial accuracy through deposits, reports, and daily reconciliation.

• Implemented process improvements to increase operational efficiency.

Customer Service Manager — Walmart, Antioch, IL

2009 – 2013

• Owned customer service operations, staffing oversight, and workflow coordination.

• Resolved escalated concerns and delivered service recovery strategies.

• Led team meetings and facilitated improvements in service quality.

• Managed scheduling, reporting, and documentation with strong accuracy.

Produce Clerk — Jewel, Antioch, IL

February 2025 – June 2025

• Independently managed product rotation, quality checks, and inventory accuracy.

• Supported department readiness and customer needs during peak hours.

Education

High School Diploma

Dr. Fields School Lab -Graduated September 2025

Additional Qualifications

• Strong ownership mindset and initiative

• Reliable and proactive problem solver

• Quick learner with adaptability to new systems

• Excellent communication and interpersonal skills

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