Remote Call Support Agent Strong Communicator, Customer-Centric
Resume:
Danielle Serpe
Wilmington, DE *****
**.********@*****.***
Professional Summary
Truly dedicated to each and every job title role have ever had experienced. A highly-motivated employee with desire to take on new challenges, carries a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Willing to relocate to: New Castle County, DE
Authorized to work in the US for any employer
Work Experience
Translator and Interpreter
New Opportunities-Self Employed-Wilmington, DE
August 2022 to Present
1. Reliable translator possessing excellent critical thinking skills and bilingual fluency. 2. Consistently practicing laying concepts and ideas between languages and editing and proofreading text to build speech and dialect knowledge between different forms of Spanish of different parts of the world.
3. Very meticulous and detail oriented when needed.Translated documents from English to Spanish and vice versa for various clients.
4. Interpreted conversations between Spanish-speaking clients and English-speaking staff members. 5. Provided written translations of legal, medical, and technical services. 6. (Volunteering Work 2+ years) Translator, Interpreter, and Tutor (Remote) — Prisoners Brain Trust Co-founder Alisia Kohn Contribute linguistic and educational support to incarcerated populations by translating documents, interpreting correspondence, and tutoring in academic subjects. Assist in promoting literacy, language proficiency, and equitable access to learning resources within correctional education initiatives.
Volunteer Home Health Aide
N/A-Wilmington, DE
2020 to Present
Currently volunteer providing ongoing in-home care and daily support for two family members,manage medical appointments, coordinate care plans, communication, and general well-being. Cleaning assistant/Specialist
Alejandro Torres-Philadelphia, PA
January 2018 to July 2021
1. Swept, mopped and vacuumed floors, floor buffing,dusted furniture, fixtures, shelves, and baseboards. In addition to sanitizing bathrooms, including toilets, sinks and mirrors. Laundered sheets and removed stains while rendering linens to pristine condition. Provided deep- cleaning to all areas when needed. 2. Gathered necessary supplies for each different job environment prior to arriving at every home, hotel, office, building, etc.
Customer Service/Cashier/Stocker
Serpe and Sons Bakery-Wilmington, DE
May 2011 to December 2012
1. Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
2. Greeted/answered incoming customers calls promptly and provided customers of in-store promotions,products availability or pricing specials. 3. Operated and balanced cash registers to process payments for goods and services. 4. Bagged, boxed or gift-wrapped sold merchandise per customers request. 5. Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans. 6.Built and maintained productive relationships with employees. 7.Exceeded customer satisfaction by finding creative solutions to problems. 8. Assisted clients that were not fluent in English,helping them feel more comfortable while ordering. 9. Learned different names/ prices of items quickly. 10. Restocked shelves continuously throughout the day 11. Worked extra hours when needed/during the holidays Translator
Education
Customer Service (Tech Impact program)
Tech impact- Cx Works-Wilmington, DE
March 2025 to May 2025
• 80 hours of training focused on customer service and call center skills, including policy and product knowledge, typing, and active listening
• 10 plus hours of corporate level professional development training
• Call center associate certified (CCAC) certification GED
Chamberlain Academy-Chamberlain, SD
December 2010 to May 2011
Skills
• Organizational skills
• Leadership
• GLP
• Microsoft Excel
• Flagging
• Restaurant experience
• Customer service
• Home & community care
• Technical Proficiency
• Research
• POS
• Office experience
• Commercial cleaning
• Senior care
• Writing skills
• POS systems
• Spanish
• Microsoft Word
• Hospitality
• Cash register
• Marketing
• Data entry
• Time management
• Typing
• Communication skills
• Proofreading
• Presentation skills
• Sales
• English
• Microsoft Outlook
• Residential cleaning
• Quick service & fast food restaurant
• Cash handling
• Negotiation
• Translation
• Phone etiquette
• Interpretation
• Computer skills
• Windows
• Bilingual
• Cleaning
• Front desk
• Dementia care
Languages
• English
• Spanish - Expert
Certifications and Licenses
Flagger Certification License
March 2025 to March 2029
• Trained in proper traffic control procedures and safety protocols
• Knowledge of MUTCD (Manual on Uniform Traffic Control Devices) standards
• Certified to direct traffic in construction zones and emergency situations
• Emphasis on public safety, situational awareness, and clear communication
Contact this candidate