Versatile Administrative & Staffing Leader with 10+ Years

Cristina Aguilar

McDonough,GA • 678-***-**** • **************@*****.***•

https://www.linkedin.com/in/cristina-aguilar-ortiz Professional Summary

Experienced administrative and staffing professional with over 10 years of experience in healthcare administration, warehouse operations, and staffing management. Proven success in front-office operations, recruitment, logistics coordination, and client relationship management. Adept at improving processes, ensuring compliance, and providing excellent service in fast-paced, high-volume environments.

Skills

● Bilingual (Spanish)

● Medical Office Administration

● Patient Scheduling & ECW

● Recruitment & Onboarding

● Client Relations & Business Development

● Warehouse & Logistics Operations

● Insurance Verification & Billing

● Microsoft Office Suite, CRM systems

● HIPAA & OSHA Compliance

Professional Experience

Front Office Administrator

Regenerative Spine and Pain, 06/2023 – Present

● Greet patients, manage incoming calls, and coordinate patient flow to ensure timely appointments.

● Schedule and confirm appointments, manage provider calendars, and handle specialist referrals.

● Update patient demographic and insurance information in ECW; ensure HIPAA compliance.

● Verify insurance, process payments, and prepare daily reports. Maintain a clean, organized reception area and support daily administrative operations. Staffing Manager

Pride Staffing, 11/2022 – 06/2023

● Recruited, screened, and placed candidates to meet client workforce needs.

● Developed and implemented staffing strategies aligned with organizational goals.

● Managed onboarding, retention, and compliance with labor laws and internal policies.

● Coordinated scheduling and optimized workforce allocation. Staffing Operations Manager

Bristol Facilities, 09/2020 – 01/2022

● Led recruiting teams to meet branch performance goals.

● Oversaw daily operations, financial performance, and client satisfaction.

● Developed sourcing strategies and built strong relationships with clients.

● Ensured compliance with company policies and employment regulations. Warehouse Manager & Customer Relations

Renewal Logistics, 12/2018 – 09/2020

● Supervised daily warehouse operations including receiving, packing, and shipping.

● Trained and managed staff while enforcing OSHA safety compliance.

● Streamlined workflows and logistics to improve order fulfillment efficiency.

● Managed supplier communications and outbound logistics. Warehouse Supervisor

North Bay Distribution, 09/2018 – 12/2018

● Directed warehouse staff and ensured inventory accuracy.

● Oversaw shipping/receiving and collaborated with logistics and procurement teams.

● Improved warehouse layout and efficiency, reducing handling time. Business Development Manager

Lyneer Staffing LLC, 08/2016 – 09/2018

● Secured new client accounts through strategic outreach and RFP responses.

● Built long-term relationships with clients to provide tailored staffing solutions.

● Collaborated with recruiters to ensure candidate placements aligned with client needs.

● Tracked pipeline and metrics using CRM systems.

Staffing Specialist

UniverCity Staffing LLC (Part-Time), 09/2016 – 12/2016 Elwood Staffing Services, 01/2012 – 12/2015

● Recruited and placed candidates in various industries.

● Wrote job postings, screened applicants, and coordinated interviews.

● Managed onboarding and maintained compliance with employment regulations.

● Built candidate pipelines and maintained hiring records. Office Administrator

Universal Quality Motors, 08/2009 – 09/2010

● Maintained accurate sales, inventory, and customer records.

● Assisted with vehicle sales support, appointment scheduling, and document prep.

● Provided customer service and general administrative support to all departments. Customer Service Representative

Atlanta Title Loan, 08/2008 – 01/2009

● Assisted clients with loan applications, financial evaluations, and approvals.

● Explained loan terms and ensured compliance with company policies. Customer Service Representative

Medic Exams, 07/2007 – 05/2008

● Scheduled patient appointments and managed medical records in compliance with HIPAA.

● Supported medical staff with administrative duties. Sales Representative

Delta Air Lines, 11/1994 – 11/2004

● Handled ticketing, reservations, and passenger support.

● Assisted with baggage issues, flight delays, and boarding processes.

● Provided special assistance to passengers with unique needs.

● Maintained accurate travel and financial documentation. References

Available upon request.

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