Technical Support Specialist and Team Leader Resume Title
Resume:
Nadia Verdin
Patterson, LA *****
**************@*****.***
Professional Summary
Accomplished technical support agent with proven ability to resolve complex technical issues and enhance customer satisfaction through effective communication and problem-solving skills. Committed to delivering exceptional service and fostering collaborative team dynamics. Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Empereon Constar-Patterson, LA
February 2025 to Present
• Documented all customer interactions and solutions in a detailed ticketing system for future references
• Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution.
• Performed remote diagnostics and troubleshooting to identify root causes of technical problems
• Demonstrated strong problem-solving skills
• Delivered exceptional customer service by actively listening to customer concerns and empathizing with their frustrations
• Maintained a high level of professionalism while handling difficult or irate customers, de-escalating tense situations effectively
• Demonstrated excellent communication skills by explaining complex technical concepts in simple terms to non-technical users
• Achieved an excellent customer satisfaction rating of based on post-interaction surveys
• Leveraged remote desktop tools to troubleshoot computer performance problems remotely
• Collaborated with team members to identify recurring technical issues and develop long-term solutions Lead Server/Trainer
Brodies Kitchen, LLC-Patterson, LA
July 2023 to February 2025
Overlooked all servers, made schedules & trained to maintain excellent working skills.
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Managed cash handling procedures, including opening/closing registers, counted money & closed out register at the end of shift.
Server
Boiling Madd-Patterson, LA
December 2020 to June 2022
Provided customers with all around great & friendly service so they could enjoy their dining experience with excellent service. I'm hard working, loyal, dependable & the definition of a team player. Personal Assistant for Supervisor
General Oilfield Trucking & Crane Services-Morgan City, LA May 2015 to February 2018
• Managed and maintained executive's calendar, scheduling appointments and coordinating meetings
• Answered phone calls and emails, prioritizing messages and responding on behalf of the executive as needed
• Prepared meeting agendas, presentations, and materials ensuring all necessary documents were available in advance
• Served as point-of-contact for clients/customers/vendors resolving inquiries promptly
• Coordinated executive's daily schedule, optimizing time allocation for maximum productivity Server
AMELIA BELLE CASINO-Morgan City, LA
March 2014 to February 2015
Waited on customers, brought & refilled drinks, cleaned tables, made sure customers always had what they needed at all times, overall great customer service
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency Education
Upper secondary education
High school
Morgan City High School-Morgan City, LA
Skills
• Technical Proficiency
• Customer service
• Computer networking
• Personal Assistant Experience
• Communication skills
• Active listening
• Computer skills
• Customer support technician experience
• Problem-solving
• Microsoft Teams
• Attention to detail
Languages
• English
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