Ops & Support Specialist with Compliance Focus

Julian Hamlet

Atlanta, GA • 310-***-**** • *************@*****.***

Professional Summary

Tech-savvy and service-oriented professional with hands-on experience in operations, compliance, and logistics, now seeking to pivot into a customer-focused technical support role. Proven ability to troubleshoot complex issues, guide users through system processes, and communicate effectively with both technical and non-technical audiences. Known for delivering excellent service under pressure, managing cross-functional workflows, and adapting quickly to new platforms and technologies. Eager to support customers in deploying secure and scalable solutions while collaborating with internal teams to optimize user success.

Professional Experience

Logistics and Distribution Manager Three Kings Collective – Los Angeles, CA 2023 – 2025

• Oversaw full-cycle logistics operations, including inventory management, shipment coordination, and compliance with California distribution laws.

• Designed and implemented inventory tracking systems that reduced discrepancies and improved reorder accuracy.

• Managed delivery schedules and documentation workflows, reducing delays and enhancing vendor communication.

• Supervised a team of warehouse staff, ensuring alignment with daily operational goals and safety protocols.

• Analyzed cost efficiencies in logistics operations, resulting in a 10% reduction in overhead within the first year.

• Led monthly performance reviews to identify operational bottlenecks and implement corrective actions, enhancing efficiency.

Grow Manager Wonderbrett – Los Angeles, CA 2018 – 2023

• Directed cultivation operations, ensuring quality, efficiency, and full compliance with regulatory guidelines.

• Led a team of growers and technicians, assigning tasks and training new hires on protocols and best practices.

• Engineered and maintained automated irrigation systems and nutrient dosing tanks for plant health optimization.

• Oversaw facility openings, security checks, and internal audits to meet industry standards and licensing requirements.

• Implemented process improvements that enhanced crop yield and lowered utility costs across multiple grow cycles.

• Collaborated with compliance officers to ensure all cultivation procedures aligned with local and state regulatory updates.

Specials Teacher Endeavor College – Los Angeles, CA Jan 2018 – Jun 2018

• Created and delivered lesson plans designed to engage students across various learning levels and cognitive skills.

• Integrated interactive media and physical activities to increase participation and educational retention.

• Adapted instructional strategies to meet diverse learning needs and maximize student success.

• Collaborated with fellow educators to align lesson planning and classroom management strategies across departments.

Special Education Teacher Assistant The Rice School – Houston ISD – Houston, TX Oct 2016 – Jun 2017

• Provided one-on-one academic support to students with special needs, promoting inclusion in mainstream classrooms.

• Assisted in developing and implementing individualized education plans (IEPs) in coordination with faculty and therapists.

• Maintained a safe and supportive classroom environment to enhance student comfort and academic growth.

• Regularly communicated with parents and support staff to ensure student progress and engagement goals were met.

Hourly Lecturer / Classroom Assistant Gallegos Elementary – Houston, TX Aug 2015 – Aug 2016

• Delivered instructional support in core subjects under teacher supervision, helping reinforce lesson content.

• Worked closely with students in small groups to address specific learning goals and improve comprehension.

• Managed classroom organization and maintained accurate records of student performance and participation.

• Assisted in planning and executing school-wide activities to boost student morale and participation.

Education

Bachelor of Science in Industrial Engineering (In Progress)

Kennesaw State University – Starting 2025

Undergraduate Coursework – General Studies & STEM Focus

Houston Community College – 2 Years Completed

Teacher’s Aide & Assistant Training

Houston Independent School District – 2015 – 2017

Skills

• Regulatory Compliance • Logistics & Inventory Management • Customer Service • Documentation & Data Accuracy • Team Leadership • Workflow Optimization • Scheduling & Time Management • Communication & Problem Solving

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