Remote Administrative & Account Support Specialist

Alexandria Walker

Remote Administrative & Account Support Specialist

Murrieta, CA 619-***-**** ***********@*****.*** Professional Summary

Results-driven administrative and account support specialist with 10+ years of experience in insurance operations, client servicing, and financial accuracy. Proven success supporting agencies remotely, managing large client portfolios, and optimizing workflows. Key Skills

• Remote Administrative Support

• Account & Policy Coordination

• Client Relations & Retention

• Data Entry & Documentation Accuracy

• Payment Processing & Bank Reconciliation

• Compliance & Audit Preparation

• CRM & Microsoft Office Suite

• Multitasking & Process Improvement

Professional Experience

Account Executive – Client Relations (Remote)

State Farm Insurance 2023 – Present

• Support multiple agency accounts remotely, ensuring accurate client servicing and timely policy updates.

• Process 50+ client payments and account changes weekly, maintaining 100% accuracy in records.

• Complete daily bank reconciliation and finalization to ensure compliance with financial reporting standards.

• Coordinate communication with cross-functional teams to improve response time by 15%. Account Executive – Client Relations

Amy Blackwell State Farm 2021 – 2023

• Managed 200+ active client accounts, processing transactions and ensuring accurate documentation.

• Assisted in month-end reconciliation and reporting, reducing financial discrepancies by 10%.

• Delivered customer service that improved satisfaction scores and retention rates.

• Contributed to office workflow efficiency, supporting a 20% increase in processing speed. Office Manager – Administrative & Account Support

State Farm Insurance – Willets Jones Agency 2015 – 2021

• Oversaw administrative operations, scheduling, and record management for a high-volume insurance office.

• Reconciled daily premium payments with zero audit findings over six consecutive years.

• Supported sales teams by maintaining detailed policy documentation and coordinating client communications.

• Trained and mentored new hires to improve onboarding time by 25%. Education

Bachelor of Science in Management & International Business California State University, Monterey Bay 2013 – 2018 References

Available upon request

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