Claims Processing & Customer Support Specialist (Remote)

SHARON TERVOOREN

Claims Processor

325-***-**** **************@*****.*** Brownwood, United States EMPLOYMENT HISTORY

Claims Processor at Landmark Administrators

I efficiently manage a diverse range of administrative and customer service responsibilities for ten life insurance companies within the Home Service Department. I process and initiate claims, handle beneficiary changes, surrenders, powers of attorney, and irrevocable assignments, and maintain accurate drafting information for policies. I coordinate printing and mailing tasks for remote employees, process certified death certificates, and distribute departmental faxes and emails. I oversee credit card decline reports, mail letters, or process payments as required, and serve as backup for both the supervisor and claims processors. I ensure the timely processing of insurance verifications and delivery receipts while supporting smooth departmental operations.

SKILLS

Customer service and claims processing

Multitasking, organization, and time management

Cross-company coordination and teamwork

Document, record, and mail management

Payment processing and financial accuracy

Problem-solving and issue resolution

Handling sensitive beneficiary, legal, and financial information Legal document processing

Insurance policy administration and verification

Technical proficiency with business and communication software Attention to detail, adaptability, and flexibility in a dynamic Environment

SUMMARY

Dedicated Claims Processor with over 13 years of

experience in the Life Insurance industry, adept

at supporting daily operations and contributing to team goals. Proven ability to maintain accuracy

and attention to detail while managing sensitive

regulatory and financial information. Strong

communicator with a proactive attitude,

committed to quality and professionalism. Skilled

in multitasking, organization, and time

management, with a focus on fostering a positive

and respectful work culture.

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