Experienced Permit & Compliance Specialist

Nicole Schantz

Cape Coral, FL ***** Cell: 440-***-**** Email: **********@*****.***

PROFESSIONAL SUMMARY

Highly skilled business professional with over 20 years of experience working in multiple customer-facing industries. Strong business acumen, experienced in compliance with city/county regulations regarding permit approvals, and effectively communicates with customers around timeline and expectations. Exceptional customer service skills, ability to work well with others, and manage responsibilities with a high level of integrity.

KEY SKILLS

Compliance ● Customer Service ● Problem-Solving ● Database Entry ● Project Management ● Strong Communication Skills ● Attention to Detail ● Software/Systems Proficiency ● Team Player EDUCATION & CERTIFICATIONS

Business Management, A.A.B. May 2007

Cuyahoga Community College - Cleveland, Ohio

Certified Notary Public - Commissions in the State of Florida Expires 2027 PROFESSIONAL EXPERIENCE

Data Entry Specialist April 2024-January 2026

All American Shutters and Glass

• Scheduled 25+ installation appointments weekly for all new construction projects. Dispatched installers out to job sites in accordance with builder’s schedule to ensure timely installation and project completion.

• Created and managed a volume of 400+ purchase orders monthly across multiple platforms (NetSuite ERP, SupplyPro, Vendor Suite, BuilderTrend, BuildTopia, and proprietary systems).

• Processed warranty claims and coordinated resolutions for customers to include dispatching superintendents to investigate claims and advance appropriate solutions.

• Ensured financial operations by processing customer payments and importing builder payments into the system to go to accounting.

• Handled office administrative tasks including document preparation, answering phones, providing exceptional customer service and successfully working with independent contractors. Permit Technician & Office Administrator October 2022-April 2024 Anderson Enclosures

• Effectively manage the business needs for upwards of 30 customer leads per week including following up on estimate requests, calling vendors for parts, sending out estimates, communicating with contracted customers regarding the project timeline and needs, and scheduling out services.

• Knowledgeable of compliance, plans, and necessary documentation to be submitted for permits.

• Responsible for effectively communicating with the installation team, the office manager, company management, and customers to ensure successful end-to-end project success and satisfaction.

• Competent in all Microsoft applications, database entry, QuickBooks and Invoice Simple. Server April 2017-September 2022

Sundial Beach Resort and Spa

• Provided positive customer experiences and keen ability to build rapport with customers. Customer Service Specialist November 2016-April 2017 Lexington Country Club

• Provided event service and ensured seamless and comfortable customer experiences.

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