Operations Leader with Hospitality Expertise
Resume:
THEA Broomfield, Colorado MAE ***** 720-***-**** GARCIA *******.********@*****.***
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
• Stepped into the role of Acting General Manager at Delta Hotels in Thornton, Colorado for three months following the termination of the General Manager. Successfully managed full hotel operations, provided leadership to all departments, ensured adherence to brand standards, resolved guest and employee issues, and supported financial oversight to maintain consistent performance during a critical transition period.
• Executed training plan for staff and conducted hands-on training to optimize associate proficiency.
• Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.
• Coordinated special events and promotions, increasing customer engagement and sales.
• Negotiated with vendors and suppliers, securing advantageous terms and improving supply chain efficiency.
• Managed cross-functional teams to achieve project deliverables on time.
• Conducted periodic performance reviews to assess employee performance.
• Managed budgets and financial performance, monitoring revenue and expenses closely.
• Improved inventory management processes, reducing waste and increasing efficiency.
• Conducted regular performance evaluations for front office staff members, providing feedback on areas for improvement.
• Managed front office operations, ensuring efficient and smooth services for guests.
• Maintained reservations system, ensuring accurate bookings and optimal occupancy rates.
• Ensured compliance with all safety regulations and emergency procedures in event of incident or evacuation.
• Handled escalated customer complaints, working towards swift resolution that satisfied both guest expectations and company policies.
• Resolved guest issues promptly, ensuring satisfactory outcomes for all parties involved. PROFESSIONAL SUMMARY
SKILLS
• Marketing knowledge • Quality control • Team Player
• Team Leadership • Multitasking • Graphic Design
• Continuous Improvement • Attention to detail • Customer service EXPERIENCE
Assistant General Manager
Delta Hotels By Marriott Thornton, Colorado
September 2025 - January
2026
Front Office Manager
Doubletree Denver-Thornton Thornton, CO
January 2025 -
September 2025
• Coordinated with kitchen staff to ensure timely delivery of food orders for bar patrons.
• Monitored bartender performance, providing feedback for improvement.
• Created innovative cocktail recipes, enhancing establishment's beverage offerings.
• Resolved customer complaints promptly and professionally, ensuring customer satisfaction.
• Managed inventory levels, ordering supplies as needed to maintain optimal stock levels.
• Collaborated with management to develop and implement promotional events and specials.
• Developed strong relationships with vendors to secure competitive pricing on products.
• Conducted regular staff meetings to discuss performance goals and address any issues or concerns.
• Worked from Front Desk Agent to Supervisor to Manager
• Trained new employees on front desk procedures, software systems, and customer service practices.Maintained team productivity with well-stocked and organized office supplies.
• Assisted with development of marketing materials and promotions to attract new guests.
• Resolved customer complaints with answers and solutions to problems.
• Exceeded customer expectations after rolling out employee motivational strategies and expert training.
• Helped employees overcome problems and challenges through advice and guidance.
• Supported meetings by preparing spaces and materials and taking notes.
• Optimized daily plans based on master schedule of arrivals, departures and group stays.
• Collaborated with FOH and BOH teams to support efficient operations, quality foodservice and guest satisfaction.
• Answered telephones, addressed caller inquiries and delivered messages.
• Met goals for fast table turnaround and low customer wait times by controlling guest flow.
• Assisted in bussing and resetting tables after guest departures.
• Collaborated closely with serving team to ensure smooth service flow
• Documented complex orders to accurately process payments in POS system.
• Prepared and served coffee, tea and hot cocoa.
• Obtained Scholarship [Mayor's Scholarship Program] Bar Supervisor
Residence Inn by Marriott Breckenridge Breckenridge, CO May 2022 - June 2024
Front Office Manager
Residence Inn by Marriott Breckenridge Breckenridge, CO October 2020 - June 2024
Restaurant Hostess
Blue Stag Saloon Breckenridge, Colorado
September 2022 - August 2023
Dining Room Attendant/Barista/Server
Omni Interlocken Hotel Broomfield, Colorado
April 2019 - March 2020
EDUCATION
Bachelor of Science (B.S.) Tourism Management - Hospitality Management De La Salle University, Dasmarinas, Cavite, Philippines 05/2018
• Obtained Scholarship [University Scholarship program]
• ServSafe Manager Certified
• TIPS Certified
• Completed Customer Service Trainings
• A Young Entrepreneur
• Fosse
• Opera
• Pep
• Web Designs
• Graphic Designs (Illustrator)
• Learning new languages
• Building lego set
Lisa Giovannelli
Assistant General Manager Residence Inn by Marriott 352-***-****
Daniel Perez
F&B Director Blue Stag Saloon
ACCOMPLISHMENTS
PROPERTY MANAGEMENT SYSTEM
INTERESTS
LANGUAGE
English
Fluent
Filipino
Native
REFERENCES
Contact this candidate