Experienced General Manager with Strong Leadership and Operations
Resume:
E D U C A T I O N
C O N T A C T A B O U T M E
W O R K E X P E R I E N C E
J ENNIFER GONZALEZ
S K I L L S
LONG BEACH CITY COLLEGE
JORDAN HIGH SCHOOL
A.A. in Child Development
High School Diploma
2011-2015
Staff management
Schedule coordinator
Staff training
POS training
Inventory management
Leadership
Delegating assignments/ task
Recruitment/HR
********.*****@*****.***
304 E Ellis Street, Long Beach
GENERAL MANAGER
SERVER
Heidi’s Swensen - Long Beach, CA (2015-Present)
Hiccups Tea House, Long Beach, CA (2019-2020)
Ensured great customer service through menu
recommendations.
Assisted with customer complaints and helped take orders and receive payments.
Maintained a clean and orderly checkout area and consistently kept store clean to meet health safety standards.
Assist in daily business operations, including staff scheduling and inventory management.
Lead a team of 20-40 staff members, fostering a positive work environment and delivering superior customer
experiences resulting in an overall increase in business. Train and supervise FOH staff to ensure high-quality service.
Professionally resolve customer inquiries and complaints to ensure customer satisfaction.
Create employee schedules to ensure labor hours fall within projected guidelines and accommodate numerous employee requests as well as ensuring optimal staffing levels during peak and off peak hours.
Record daily sales reports.
Assist with interviewing, hiring, training and the development of qualified employees.
Accomplished General Manager with 10 years of professional experience, specializing in team management, overseeing daily store operations and delivering exceptional customer service. Passionate about elevating both the store work culture and customer’s experiences. Skilled at balancing urgent priorities in a fast-paced service environment. Knowledgeable and proactive problem solver looking for new opportunities to continue professional development while excelling in a fast-paced environment.
REFERENCES AVAILABLE UPON REQUEST
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