Remote Data Entry & Filing Assistant
Resume:
CARRO YANG
Lyman, SC *****
*********@*****.***
CELL: 864-***-****
Professional Summary
Seeking a position with a growth-oriented company that offers the opportunity for advancement, flexibility, strong team environment and the ability to work as a team and independently with others.
WORK EXPERIENCE
Underwriter Assistant
Blue Ridge Specialty LLC-Greenville, SC
August 2024 to August 2025
•Receive submissions from Underwriters
•Review submissions before producing quote through Carrier portals
•Extreme accuracy and time management
•Prioritize submissions to complete within timeframe
•Build files in company database
•Work closely with Underwriters
•Communication
•Communicate with Agents or Carriers
•Performed data entry tasks accurately within specified timelines to maintain database integrity
•Provided exceptional customer service through prompt response to inquiries via phone or email
Lead Customer Service Representative
Blue Ridge Specialty-Greenville, SC
November 2019 to August 2024
Service Box - Respond to Agents and Carriers
provide quotes for AL, MTC and APD policies,
SC Insurance Producer License for Property & Casualty,
SC Brokers License,
Review driver qualifications and approve for endorsement,
Process endorsement requests from Agents,
Navigate Carrier portals,
Set up new policies for binding,
Process endorsements received from Carriers,
Set up First Notice of Loss claims and submit claims to correct claims TPA,
Lead CSR,
Correspondence,
Monthly reports
•Perform data entry for Address updates
•Provide policy and service information
•Assist customers with a warm and professional attitude
•Answer general questions
•Answer calls from customers, clients and Carriers
•Respond to claim inquiries
•Work alongside Underwriters
Customer Operations
MADISON GAS & ELECTRIC-Madison, WI
November 2016 to December 2018
Enter execution notes from Service Request Orders completed by Meter & Connection Service Technicians
Responsible for updating all Service Technician daily schedules on spreadsheet and distribute to correct departments and supervisors,
Daily reports to be entered,
updated and or corrected in Meter Tracking History Database Research,
Fax,
Telephone,
Copy,
Email,
Sort and file all Service Request Orders once completed,
Set up Gas Meter Exchange appointments per request from Service Technicians,
In charge of updating Labor Rates and Parts Prices,
Annually Complete all billable Service Request Orders to be billed to customer,
Respond to other department needs and requests
•Systems Used: Lotus Notes, SRO, CIS, Scanner, Multi-Line Phone system, NUB Billing, Citrix, GeoWeb, Microsoft Excel Spreadsheet, Microsoft Word
•Drive company vehicle to read meters
•Knowledgeable in reading routes and GPS to read meters
•Shadowed technicians to observe meters or gas leak complaints
BILINGUAL CUSTOMER SERVICE REP
MADISON GAS & ELECTRIC-Madison, WI
October 2011 to November 2016
•Face to Face interaction with customers,
•Home Agent,
•Process EFT forms and update reports,
•Assist customers with signing up for online account through company website,
•Work multiple reports printed daily, Update customer information,
•verification and reset pin number,
•Set strong and trustworthy relationships with customers,
•Answer incoming calls, make outgoing calls,
•collection calls and follow up calls,
•Financial updates,
•offer deferred payment arrangements based upon Public Service Commission rules and regulations,
•Issue notices,
•calculate down payments,
•fax and email,
•Put in request for public assistance based on gathered information from the customer,
•Attend Hmong events on behalf of Madison, Gas and Electric,
•Handle all incoming,
•outgoing and walk-in Hmong customers
•Systems Used: Lotus Notes, CIS, Firs tech, Lexis Nexis, Outage System, Dane County Assessor, NUB
•Billing, Avaya Phone System Trilingual: English, Hmong and Sign Language
Legal Assistant
Trezza, Ithurburn, Steidlmayer & Ithurburn-Yuba City, CA May 2005 to November 2005
•Worked closely with Mark Steidlmayer
•Calendared all clients,
•issued reimbursements,
•tracked payments,
•dictated attorney's recordings,
•noted all activities between Attorney and Client,
•prepared legal documents for court hearings,
•scheduled meetings,
•organized Attorney's office,
•customer service
CLAIMS ASSISTANT
BROADSPIRE-Sacramento, CA June 2003 to February 2004
•Assigned 2-4 Claims Adjusters
•Issued benefit notices,
•issued mileage reimbursements and benefit payments,
•objection notices,
•file and serves Customer service,
•tracked all payments through auto payment system
•Set up AOE/COE evaluations with physical therapists and doctors
CLAIMS ASSISTANT
LWP CLAIMS SOLUTIONS, INC-Sacramento, CA April 2002 to June 2003
Assigned to 2-4 Claims Adjusters,
Issued benefit notices,
issued mileage reimbursements and benefit payments,
objection notices,
file and serves,
Customer service,
track all payments through auto payment system,
Set up AOE/COE evaluations with physical therapists and doctors,
Precisely completed appropriate claims paperwork,
documentation and system entry.
Diligently filed and followed up on third party claims.
Responded to correspondence from insurance companies.
Precisely evaluated and verified benefits and eligibility
PAYMENT SPECIALIST
LWP CLAIMS SOLUTIONS, INC
July 2001 to April 2002
Issued payments to vendors,
research,
objection notices,
customer service,
sort all bills by CPT codes,
issued 250-300 bills per day,
data entry,
alpha numeric.
Precisely completed appropriate claims paperwork,
documentation and system entry.
Diligently filed and followed up on third party claims.
Assigned appropriate medical code rates.
Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
Maintained strict patient and physician confidentiality.
Actively maintained current working knowledge of CPT and ICD-9 coding principles,
government regulation,
protocols and third party requirements regarding billing.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Submitted electronic/paper claims documentation for timely filing.
Responded to correspondence from insurance companies.
Posted and adjusted payments from insurance companies
Education
DIPLOMA
LINDHURST HIGH SCHOOL – GENERAL STUDIES – DIPLOMA - 1999
Skills
•Data entry
•Analysis skills (10+ years)
•Office management
•Disbursement
•Typing
•Problem solver
•Attention to detail
•Social media management
•ICD-9
•Office support
•CPT Coding
•General Office
•Clear verbal communication
•Collections
•Revenue management
•Microsoft Excel
•Calendar management
•Driving
•Bilingual
•Communication skills
•Supervising experience
•Microsoft Office
•Multi-tasker
•Guest services
•Teamwork
•Scanning
•Phone etiquette (10+ years)
•Computer literacy
•Interpersonal skills
•Copier
•Customer service
•English
•Windows
•Microsoft Access
•Written communication
•Filing
•Writing skills (10+ years)
•Microsoft Outlook
•Computer operation
•Scan
Languages
•Bilingual
•Hmong - Expert
Certifications and Licenses
Insurance Producer License February 2021 to November 2024
Property & Casualty License
South Carolina Brokers License
Property & Casualty License
Driver's License
Additional Information
FAMILIAR WITH COMMERCIAL AND PRIVATE INSURANCE CARRIERS
INSURANCE AND COLLECTIONS PROCEDURES
EXCELLENT PROBLEM SOLVER
OFFICE SUPPORT (PHONE, FAX, FILING)
EXCELLENT VERBAL COMMUNICATION
ADEPT MULTI-TASKER
5+YEARS OF CUSTOMER SERVICE IN CALL CENTER
COMPUTER SAVVY
WORK UNDER VERY MINIMAL SUPERVISION
Contact this candidate