Admission Coordinator with Healthcare Operations Expertise
Resume:
Candace Brickhouse
Admission Coordinator
Admission Coordinator
Pinnacle Treatment Centers
Elizabethtown, KY
Sep 2022 - Feb 2023
Experience
Coordinated the admissions process for incoming patients, ensuring a seamless transition into the rehabilitation program. Collaborated with healthcare professionals to assess patient needs and align them with appropriate treatment options.
Maintained organized records of patient information in electronic health systems, enhancing accessibility for clinical staff. Facilitated communication between departments to streamline the admissions process and reduce wait times.
Resolved patient inquiries and concerns promptly, ensuring a positive experience throughout the admissions journey.
Participated in team meetings to discuss operational improvements and share insights on patient care strategies.
Trained new staff on admissions procedures and compliance requirements, ensuring a consistent approach to patient care. Conducted follow-up assessments to ensure continuity of care and satisfaction with the admission experience.
Navigate complex EMR systems to manage patient intake, ensuring all clinical documentation aligns with Payer Guidelines to prevent service delays. Review and verify insurance coverage through Kentucky insurance verification programs, facilitating seamless Revenue Cycle Management and minimizing payment denials. Train and mentor new staff on company policies and the admissions process, emphasizing the importance of accurate Referral Management and data flow. Perform detailed Medical Record Reviews and prepare compliant drug screening documentation, maintaining a 98% accuracy rate in patient records. Delegate administrative tasks and manage high-volume patient flow while maintaining high levels of customer service and professional phone etiquette. CNA - Certified Nursing Assistant
Rolling Hills Health & Rehab
New Albany, IN
Aug 2007 - Apr 2010
Collaborated with healthcare teams to ensure Medicare Billing compliance by maintaining accurate daily care records for residents. Utilized Lean Thinking principles to improve workflow efficiency, resulting in a more streamlined data flow between care teams and administration. Assisted in the intake and discharge planning process for elderly residents, ensuring all medical history was accurately reviewed and documented. Managed complex schedules and prioritized patient needs, demonstrating strong time management and organizational skills in a clinical setting. Summary
Experienced admission coordinator
with a strong commitment to
organizational excellence and
patient care. Proven track record of
collaborating with healthcare
teams to streamline admissions
processes, resulting in improved
patient satisfaction rates. Highly
skilled in managing complex
patient information and ensuring
accurate record-keeping. Passionate
about fostering a supportive and
efficient admissions environment.
Contact Info
*******************@*****.***
Leitchfield, KY
Record Keeping
Expert
Skills
Problem Solving
Expert
Organizational Skills
Expert
Communication Skills
Expert
Patient Coordination
Expert
Intake & Healthcare
Administration Expert
Technical Skills &
Software Advanced
Leadership &
Methodologies Advanced
Fmla, deca(marketing) - High school diploma
Grayson County High/ New Albany High School
2005 - 2007 New Albany, IN, United States
Education Certifications
CNA (Certified Nursing Assistant) -
State of Indiana (August 2007)
Accomplishments
Employee of the month December
2022: Awarded for outstanding
performance and going above and
beyond job scope.
Interests
I am a wife of 15 years and a mother of
three. I love spending time with my
children but after being a stay-at-
home mom I am ready to reenter the
workforce! I also enjoying the outdoors,
gardening and flowers, and creative
crafting.
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