Operations & Scheduling Specialist with Problem-Solving Expertise

Jacob Elliot Granberry

Tempe, Arizona • 623-***-**** • *****.*.*********@*****.***

Professional Summary

Motivated and detail-oriented professional with a strong background in operations support, customer service, and analytical problem-solving. Known for reliability, adaptability, and a strong work ethic, with experience supporting teams, managing schedules, and improving day-to-day processes. Brings a calm, solutions-focused approach to fast-paced environments while maintaining integrity, accountability, and professionalism. As a Christian, I value honesty, respect, service to others, and doing my work with purpose and excellence.

Core Skills

Routing & Scheduling Optimization

Contact Center & Branch Support

Technician Schedule Management

Microsoft Office (Excel, Outlook, Word, PowerPoint) Analytical Thinking & Problem-Solving

Scheduling Accuracy Improvement

Route Planning & Efficiency Enhancement

Training & Continuous Improvement

Customer Service & Issue Resolution

Professional Experience

Living Canvas Tattoos — Tempe, AZ

Tattoo Artist 2022 – 2025

- Managed client scheduling, appointments, and daily workflow in a fast-paced environment.

- Built strong customer relationships through communication, reliability, and trust.

- Maintained high attention to detail, time management, and consistency across appointments. Bulwark Pest Control

Route Auditor Lead 2019 – 2020

- Led and supported route auditors while resolving routing and scheduling challenges.

- Worked closely with technicians and branch teams to improve schedule accuracy and efficiency.

- Applied analytical thinking to reduce drive time and balance workloads. Route Auditor 2018 – 2019

- Created and adjusted daily service routes for technicians.

- Identified and corrected scheduling discrepancies impacting service quality.

- Supported technicians and staff by resolving routing issues. Entergy Services

Customer Service Representative 2016 – 2018

- Provided professional customer support in a high-volume environment.

- Resolved service issues while maintaining a positive customer experience.

- Demonstrated patience, clear communication, and problem-solving skills. Education

Associate of Science (A.S.)

South Mountain Community College

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