Admissions & Client Account Specialist - CAFS-ready

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JENESTY DIAZ

ADMISSIONS COORDINATOR

954-***-**** **********@*****.*** Coral Springs, FL 33065 Driven Client Account Coordinator with a proven track record at Exact Billing Solutions/ABA Centers of America, enhancing operational efficiency and excelling in CRM software. Demonstrated leadership in mentoring and process improvement, alongside exceptional communication skills. Expert in multitasking and organization, significantly contributing to team goals and client satisfaction. Effective Multitasking Strong Organization

Exceptional communication CRM software expertise

Salesforce experience ABA Connect EMR and Docusign experience Proficient in Microsoft Office (Word, Outlook,

Excel, PowerPoint)

Call Tracking Metrics phone system (CTM)

Proficient in VerifyTx for VOB overview

ABA Centers of America

Lauderdale Lakes, FL December 2024 - Present

ADMISSIONS COORDINATOR

Handling incoming calls, emails, and website leads from potential clients and their families.

Responding to inquiries.

Providing information and educating families

about ABA therapy services, the center's

philosophy, availability, and processes.

Gathering information like insurance cards,

medical history, developmental history/milestones

and diagnosis information

Completing a full intake on the phone

Verifying Insurance benefits and eligibility for ABA services while clearly communicating benefits to

the family.

Exact Billing Solutions/ABA Centers of America

Lauderdale Lakes, FLORIDA August 2023 - December 2024 CLIENT ACCOUNT COORDINATOR

Worked with clients to explain the Pay to Patient

process.

Communicated effectively with colleagues from

various departments, including billing, posting and collections.

Provided guidance and mentorship for junior-level

staff members.

Assisted with training and onboarding new hires

within the Pay to Patient Department.

Identified ways to improve efficiency in operations

and implemented process changes.

Worked with Availity, CTM, CollaborateMD,

Salesforce, ABAConnect and various other

applications.

EDUCATION

REFERENCES

Responded promptly to incoming emails, calls or

text messages.

Assisted the Director of Revenue in creating work

flow slides for our monthly productivity goals.

Wellness Resource Center

Boca Raton, FLORIDA December 2021 - August 2023

BUSINESS OFFICER COORDINATOR/BILLING MANAGER

Collaborated with department leaders to establish

organizational goals, strategic plans and objectives. Managed and updated all existing claims, and

denials.

Managed accounts payable and receivables

including invoice processing, payments, collections and reconciliations.

Broward College, Pembroke Pines June 2009

ASSOCIATE IN ARTS (A.A.) IN PHYSICAL THERAPY ASST. Florida Career College, Pembroke Pines May 2007

MASSAGE CERTIFICATION IN MASSAGE THERAPY

Mcarthur High School, Pembroke Pines January 2005

HIGH SCHOOL DIPLOMA

References available upon request

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