Administrative Assistant with Operations Experience

MICAELA DEPALMO

**** ******** ** **, ******, OH *4708 · 330-***-****

********@*******.***

Resolute, initiative-taking, and knowledgeable professional with proven success and ability in managing projects and meeting established deadlines.

SUMMARY QUALIFICATIONS: Extensive Customer Service background with business customers. Ability to work under high pressure and short deadlines. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Goal-driven Administrative Assistant with extensive background managing busy reception areas and multi-line telephone system

EXPERIENCE

DECEMBER 2018 TO DECEMBER 2025

ADMINISTRATIVE ASSISTANT, continental/contitech, fairlawn, oh

Facility Administrative Assistant. Complete various clerical duties, greet visitors, provide information, and directs to proper personnel.

Assist Facility Manager on building issues and back up when he is out of the office

Organize and help with onsite meetings and events.

Respond to inquiries and room requests made online, by phone and via email.

Provide office security by following safety procedures and controlling access via reception desk. Used company badging system to create badges for new employees and visitors.

Schedule space or equipment for special programs, meetings, and conferences.

Coordinate pick-up and delivery of express mail services, freight pick up.

Worked with Conti logistics team when sending packages overseas.

Receive incoming calls and coordinate with staff to fulfill customer requests.

Use American Express Global Business Travel for booking trips

Use Concur for Expense reports

Pay invoices, create purchase orders using SAP

Assist Human Resources, assist Sales Team with meetings

Assist Sales Team when ordering services, i.e. SLIDO, brochures for offsite meetings or meetings held in the building. Order business cards for Associates

NOVEMBER 2014 - DECEMBER 2018

Administrative Assistant, OfficeTeam Staffing Agency: Provided secretarial and office management support while building cooperative working relationships.

MAY 2013 – MARCH 2014

Administrative Assistant III, FirstEnergy, Akron, OH

Worked with various telecommunications and cable companies in Ohio, West Va, Pa.

JANUARY 2000 – DECEMBER 2009

Senior Project Manager, AT&T, Cleveland, OH

Helped project manage installation of cell sites in a three-state area.

EDUCATION

High School Diploma

High School graduate

SKILLS

Scheduling and Calendar Management

Data Entry and Database

Microsoft Office Suite

Prioritization and Time Management

Customer Service-Oriented

Resolute and Punctual

Customer Complaint Resolution

Correspondence Typing

Computer Proficiency

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