Cash Processing & Financial Administration Specialist
Resume:
Mrs. Dawn Marcia Wilson
Bardstown Kentucky 40004
Evening Phone: 808-***-****
Mobile: 808-***-****
Email: ************@*****.***
Desired locations:
United states – Bardstown, Kentucky, United States
Work Experience:
Department of Veterans Affairs WCPAC- Financial Management
1085 Palms Airport Rd
Las Vegas, NV 89119 United States
11/2015 - Present
Salary: 41,944.00 USD Per Year
Hours per week: 40
Series: 0530 Pay Plan: GS Grade: 7
Lead Cashier (This is a federal job)
Duties, Accomplishments and Related Skills:
· Performs work in support of the agency's cash processing operations which involve the receipt, disbursement, examination, deposit, custody and other clerical or administrative tasks;
· Receives and/or disburses cash in accordance with the corresponding laws, rules, and regulations for the particular transaction;
· Ensures the fulfillment of regulatory requirements associated with depository functions;
· Utilizes database systems such as Vista, Huron and public shared drives to record transactions;
· Exercises responsibility for the direct support of agency cash/check/electronic funds transfer processing functions involving the receipt, disbursement, examination, deposit, custody and other clerical processing of cash;
· Manages and is accountable for any loss or shortages of funds under your control of the Treasury Department;
· Examines and performs quality audits of deposits in order to ensure regulatory issues are met, reconciles cash accountability, and reviews vouchers for completeness, accuracy and propriety before making payment, referring questionable vouchers for audit prior to disbursement;
· Ensures conformance to procedures and instructions contained in the Department of Treasury Manual of Procedures and Instructions for Cashiers;
· Processes cash-link deposits and e-payments in a timely manner.
Supervisor: Kimberley Montgomery 702-***-****)
Okay to contact this Supervisor: Yes
Social Security Administration
4747 Bellaire Blvd
Bellaire, TX 77401 United States
03/2015 - 08/2015
Salary: 40,147.00 USD Per Year
Hours per week: 40
Series: 0962 Pay Plan: GS Grade: 6/7
Contact Representative (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsible for working independently in assisting callers with inbound calls of complex issues, interviewing potential beneficiaries, inquirers and/or their representatives to determine the nature of their problem or interest. Provided beneficiaries with information, advice or instructions about eligibility and benefits being paid under retirement, survivors, and disability and Medicare/Medicaid insurance programs; the Black Lung program and Supplemental Security Income. Also furnished information to inquirers about work incentive provisions, compliance with the various beneficiaries reporting requirements, and submitting appropriate reports to continue, suspend and/or terminate monthly payments.
Constantly remained abreast on SSA laws, rules and regulations, and obtaining information in order to determine program eligibility of customers; proficient in using Customer Help Information Program system (CHIP), a state-of-the-art computer technology, to access and update information of claims.
Related Skills and Qualifications:
Customer Focus, Customer Service, Data Entry Skills, Interviewing Skills, Listening and Verbal Communication, Complex analytical problem solving skills, People Skills, Interpersonal Savvy, Multi-tasking, Ability to analyze and interpret laws, regulations, standards, and guidelines
Supervisor: Ed Diaz (855-***-**** 309-5000)
Okay to contact this Supervisor: Yes
Department of Treasury Bureau of Fiscal Services
1619 E. Woodward
Austin, TX 78741-0000 United States
01/2015 - 03/2015
Salary: 15.41 USD Per Hour
Hours per week: 30
Series: 0962 Pay Plan: GS Grade: 05
This a time-limited appointment or temporary promotion
Contact Representative (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsibilities included, but were not limited to providing basic procedural and technical responses to inquiries via inbound calls from debtors regarding Treasury Offset Programs (TOP). When asked, able to explain the provisions of the Debt Collection Improvement Act of 1996. Assisted customers through inbound calls with questions or issues regarding debt accounts received via phone contact, demand letter and/or correspondence. Perform searches for addresses, phone numbers and other skip tracing functions concerning debtors, using state of the art tools such as LexisNexis Accurint. Performed searches for debtor information using the Treasury Offset Web Client and FedDebt. Reviewed financial transactions on debtor accounts and referred callers to appropriate agency to resolve debt collection issues. Provided information to debtors subject to offset in TOP utilizing Call Tracking Systems (CTS).
Answered over one-hundred complex and challenging calls daily often with irate customers, professionally and in a calm, firm but friendly manner, all within required allotted time frame to assist team in clearing call queue.
Supervisor: Susan Caldwell (512-***-****)
Okay to contact this Supervisor: Yes
Department of the Army
Bldg 42000 BN Ave
Fort Hood, TX 76544 United States
06/2013 - 01/2014
Salary: 27,990.00 USD Per Year
Hours per week: 40
Series: 0203 Pay Plan: GS Grade: 4
This is a time-limited appointment or temporary promotion
Human Resourcee Assistant (This is a federal job)
Duties, Accomplishments and Related Skills:
Received, screened and prepared incoming Active/ Reserve military personnel records for review. Processed applications for ID cards and created ID tags for issuance to active duty military, retired military, disabled veterans, military dependents and Department of the Army Civilians. Responsible for cross referencing applications with military history records in the Defense Eligibility Enrollment Systems (DEER'S) and legal documents before ID cards can be issued or processed. Received, screened and prepared incoming records for soldiers Mobilizing and Demobilizing utilizing the Transpoc, iPerms and eMILPO data based systems. Updated soldiers emergency contact information (DD-93), and SGLI (DD-8286) utilizing the eMILPO systems. Exercised judgment and thorough knowledge of Army Regulations and eMILPO functional guide, rules and policies on a daily basis to ensure accurate processing of soldier information daily. Exercised the ability to communicate orally in order to explain entitlements, complex procedures, regulations and policies. Performed general clerical duties such as composing written and electronic correspondence, maintain office files, prepare administrative reports, and ordering office supplies.
Supervisor: Glennie Powell 254-***-****)
Okay to contact this Supervisor: Yes
US Postal Service
300 N. 10th Street
Killeen, TX 76543 United States
03/2013 - 05/2013
Salary: 15.00 USD Per Hour
Hours per week: 32
City Carrier
Duties, Accomplishments and Related Skills:
Responsibilities included, but were not limited to withdrawing mail from the distribution case and preparing it in sequence for efficient delivery independently or by another carrier along an established route. Checked and corrected if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route. Conducted timely delivery of mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collected mail from street letter boxes and accepted letters for mailing from customers; accepted and delivered parcels. Utilized portable electronic scanner to track delivery of packages. Reported to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment to ensure continue route efficiency.
Supervisor: Kenneth Smith 254-***-****)
Okay to contact this Supervisor: Yes
Directorate of Family and Morale, Welfare and Recreations
350 Eastman Road
Schofield, HI 96857 United States
06/2010 - 03/2012
Salary: 35,759.00 USD Per Year
Hours per week: 40
Series: 0505 Pay Plan: NA Grade: NF03
Quality Assurance Technician (This is a federal job)
Duties, Accomplishments and Related Skills:
Responsible for reporting directly to the Chief Financial Manager. Performed scheduling and coordinating independent observer inventories for resale, prepaid merchandise and fixed assets. Contacted activities to schedule inventories perform unannounced cash counts, internal control reviews, and key control and fire and safety inspections. Ensured facilities met regulatory requirements according to Army and DFMWR regulations and policies. Prepared spreadsheets utilizing Microsoft Excel, pivot tables, filters, data sort, and integrated formulas involving multiple data sources for reports. Maintained files and information pertinent to internal controls. Prepared documentation for new change fund or petty cash fund administrators and distributed as required. Prepared and reviewed Standard Operating Procedures (SOP’s).
Achieved quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
Related Skills and Qualifications:
Process Improvement, Analyzing Information, Strategic Planning, Verbal Communication, Quality Engineering, Emphasizing Excellence, Attention to Detail, Thoroughness, Dealing with Complexity
Supervisor: Toni Ruiz 808-***-****)
Okay to contact this Supervisor: Yes
Directorate of Family and Morale, Welfare and Recreations
350 Eastman Road
Schofield, HI 96857 United States
08/2007 - 06/2010
Salary: 12.88 USD Per Hour
Hours per week: 40
Series: 0505 Pay Plan: NA Grade: NF02
Lead Cashier (This is a federal job)
Duties, Accomplishments and Related Skills:
- Responsible for preparing schedules and assigning work to subordinates based on priorities
- Collected cash receipts, cash register tapes, checks, credit card receipts and other supporting documentation and verifies applicable documentation with Daily Activity Reports (DAR's).
- Researched any discrepancies, prepared and maintained cash overage/shortage records for each sales cashier daily.
- Collected and verified mass currency and checks for deposit.
- Responsible for maintaining the accountability of thousands of dollars in the safe.
- Prepared spreadsheets and reports for Non-Appropriated Fund (NAF) Financial Services department.
- Reviewed and corrected time sheets. Reviewed and upheld NAF/ DFMWR policies and procedures.
- Maintained all regulatory requirements associated with depository functions for all facilities within DFMWR
- Received, examined and performed quality audits of deposits to ensure regulatory issues were met
- Managed and maintained effective working relationships with others throughout the organization resulting in Outstanding Customer Service Awards.
Collected delinquent revenues by correspondence, phone and personal contacts with individuals involved. Personally responsible for establishing debt collection system within organization to collect unsettled debt by establishing customer payment plans and utilizing Treasury Offset Program (TOP) to collect over $30,000 in write-offs resulting in accolade from Post Commander.
Supervisor: Patricia Glaser (808-***-****)
Okay to contact this Supervisor: Yes
AAFES Shoppette
173 Romero Place
Wahiawa, HI 96786 United States
02/2007 - 07/2007
Salary: 9.82 USD Per Hour
Hours per week: 35
Supervisor
Duties, Accomplishments and Related Skills:
Responsible for shift operations of store during an assigned shift. Requested and received merchandise, supplies, equipment, etc. Ensured compliance with staff on all policies, procedures and directives. Ensured loss prevention procedures were followed and minimized all controllable expenses. Increased the competence and productivity of others. Set and enforced performance standards and evaluated performances. Made sure work force was well groomed, courteous, knowledgeable, productive and friendly. Operated a cash register. Accepted cash, personal checks, credit cards, etc. Responsible for maintaining the accountability of thousands of dollars in the safe. Made and corrected cashiers sales drawers and deposits. Made sure facility was clean and fully stocked.
Supervisor: Araceli Castro 808-***-****)
Okay to contact this Supervisor: Yes
AAFES PX
698 Trimble Road
Schofield Barracks, HI 96857 United States
01/2007 - 02/2007
Salary: 7.80 USD per Hour
Hours per week: 35
Sales Representative
Duties, Accomplishments and Related Skills:
Sold a variety of specialized merchandise to customers using salesmanship and courtesy. Served as a customer service representative. Performed “lead” functions and was assigned to more than one selling center (rover). Operated a cash register Point of Sale (POS) system and other sales related equipment. Balanced financial transactions. Practiced loss prevention procedures and performed other related retail duties as required.
Supervisor: Patrick Clay (808-***-****)
Okay to contact this Supervisor: Yes
Youth Challenge Academy
40th Street
Brems Barracks
Augusta, GA 30815 United States
05/2004 - 11/2005
Salary: 10.30 USD Per Hour
Hours per week: 40
Cadre
Duties, Accomplishments and Related Skills:
Responsible for the accountability, training, counseling and overall welfare of at risk youth. Drill instructor/ Cadre for a 40 female platoon. Developed team building skills, health and job training to young teens. Instructed physical fitness training. Responsible for the accountability and welfare of 40 or more youth while on campus. Work with youth and assisted with academics to enable them to pass GED requirements for graduation. Developed and implemented morale based programs helping in the development of cohesive team building skills. Provided care and supervision and oversight and accountability for program participants in compliance with DOD, Army and local policies, guidance and standards. Provided communication with parents on the welfare and progress of each student. Maintained record keeping for the overall progress and development of each cadet. Over 24 months of on the job training with National Guard at risk youth ensuring program compliance with standards and procedures as outlined in applicable regulations and procedures set forth by the DOD. Provided 24 hour overnight care and supervision during cadets 5 month tour with the Youth Challenge Academy.
Received high accommodations as Youth Challenge Academy Cadre of the cycle. Ensured and oversaw up to 400 at risk teen's graduate and complete program.
Supervisor: Cathy Brown 706-***-****)
Okay to contact this Supervisor: Yes
AAFES PXTRA
BLDG 34301
Army Installation
Augusta, GA 30905 United States
01/2004 - 04/2004
Salary: 6.82 USD per Hour
Hours per week: 25
Stocker
Duties, Accomplishments and Related Skills:
Responsible for receiving and verifying department deliveries. Merchandised, priced and stocked products according to store schematics. Received and transferred merchandise to other facilities as needed daily. Maintained efficient and accurate stockroom and paperwork operations.
Created a customer first environment through proper sales floor and backroom presentation standards. Ensured customer service standards were upheld building customer relations for return business while on the sales floor.
Supervisor: Do not recall name 706-***-****)
Okay to contact this Supervisor: Yes
US Army
US Army
Fort Huachuca
Fort Huachuca, AZ 85613 United States
02/1995 - 12/2002
Salary: 34,000.00 USD Per Year
Hours per week: 40
Cable Installer and Maintainer
Duties, Accomplishments and Related Skills:
Installed, operated and performed unit level maintenance on cable and wire systems, to include Digital Group Multiplexers (DGM), Remote Multiplexing Combiners (RMC), repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames and related equipment. Configure DGM and RMC for operations. Installed, operated, and performed strapping, re-strapping, PMCS and unit level maintenance on COMSEC devices. Perform tests on cable communications systems to ensure circuit and system quality. Tests circuits/groups to detect and locate line faults. Operate manual and motorized cable construction equipment. Climbs poles, as necessary and assisted in the construction of tactical cable and wire lines. Clears and maintains rights of way. Recognized electronic countermeasures and applied appropriate electronic counter countermeasures as necessary. Operated and performed PMCS on telephone line and other vehicles. Installed, operated and performed PMCS on power generators. Supervised teams of five or more individuals during the deployment and re-deployment for Operation Enduring Freedom. Drive automobiles and trucks up to and including 1-ton capacity.
Transport personnel and materials throughout the installation and on public roads for short and long hauls. Assisted with loading and unloading of materials. Completed preventive maintenance and service records for HUMV and 1/2 ton vehicles as well as provided training to soldiers for proper PMCS's. Over 7 years of driving experience without accident or injury to personnel.
Ensured driver's maintenance was performed in accordance with established rules and regulations.
Supervisor: Lloyd Gaither (706-***-****)
Okay to contact this Supervisor: Yes
Education:
University of Phoenix Mililani, HI United States
Associate's Degree 05/2011
GPA: 3.75 of a maximum 4.0
Credits Earned: 60 Semester hours
Major: Business Management
Blue Springs High School Blue Springs, MO United States
High School or equivalent 05/1988
GPA: 3.5 of a maximum 4.0
Major: General Education
Job Related Training:
VA-CASE Lean Yellow Belt Certification 12/2015
WCPAC Cash Management Training 12/2015
Management Course 6/24/11
Microsoft Excel Training 4/25/2008
Leadership Development 09/2008
Software proficiency: Certified in Microsoft Excel, proficient in Microsoft Office Suite. Strong problem solving ability Experienced in several data based systems such as: Customer Help Information Program (CHIP), Call Tracking Systems (CTS), Defense Eligibility Enrollment Systems (DEER'S), Point of Sale (POS) systems
Certified in The Army Managers' Internal Control Program inspections.
Very strong verbal and written communications.
Types 50 wpm with no grammatical errors.
20 years’ experience in providing excellent internal/ external customer service.
Highly knowledgeable and able to analyze and interpret both Federal and Government rules, regulations, policies and procedures.
References:
Name
Employer
Title
Phone
Toni Ruiz Directorate of Family and Morale, Welfare and Recreation
Quality Assurance Officer
****.****.***@****.***
Theresa Smith US Army
GS-12 Contractor
*******.*.******@**.****.***
Mary Johnson US Army
Communications Instructor
*************@*****.***
Patricia Glaser Directorate of Family and Morale, Welfare and Recreations
Chief Financial Manager
********.*.******.***@****.***
Ashley Faulconer
none
none
******.*********.**@*****.*** Indicates professional reference
Additional Information:
Legendary Service Award 7/20/2009
Honors: Army Achievement Medal 2002, Army Commendation Medal 2002,
Software proficiency: Certified in Microsoft Excel. Proficient in Microsoft Office Suite. Very knowledgeable with preparing spreadsheets, proficient in preparing and integrating pivot tables, filters, data sort and formulas involving multiple data sources to organize data for reports.
Experienced in conducting unannounced cash counts as well as physical security and internal controls inspections in accordance with AR 190-13.
Certified in The Army Managers' Internal Control Program inspections.
Very strong verbal and written communications with no grammatical errors.
Over 25 years’ experience in leading teams of five or more individuals.
Highly knowledgeable of Internal Controls programs.
Contact this candidate