Administrative Assistant - Front Desk & Customer Service Specialist

LILIAN WAITHERA MAINA

Ruiru, Kenya 070******* **************@*****.***

PROFESSIONAL SUMMARY

Dedicated Business Management graduate with 1.5 years hands-on experience in administration, customer service, and office coordination. Proven ability to streamline office operations, manage front-desk duties, maintain accurate records, and support organizational goals. Known for professionalism, reliability, and excellent communication skills. Actively seeking an opportunity in administration, receptionist, customer service, front office, or office assistant roles. CORE SKILLS & COMPETENCIES

• Office Administration & Front Desk Management

• Customer Service & Client Support

• Data Entry, Filing & Record Management

• Scheduling, Calendar & Workflow Management

• Cash Handling & Invoicing Support

• Microsoft Office (Word, Excel, PowerPoint)

• Social Media & Digital Literacy

• Telephone & Email Communication

• Time Management & Multitasking

• Problem-Solving & Team Collaboration

WORK EXPERIENCE

Secretary Cherry Binders Academy

Jan 2025 – Oct 2025

- Managed front office operations, including reception, phone handling, and client inquiries.

- Organized school documentation, student files, and financial records to improve accuracy.

- Strengthened communication between parents and the school through timely updates and professional support.

- Supported fee collection by maintaining structured follow-up and clear documentation.

- Coordinated staff meetings and prepared administrative reports. Business Intern Mount Kenya University

Sep 2024 – Dec 2024

- Assisted in processing invoices and handling data entry, significantly reducing documentation errors.

- Supported administrative staff with record keeping and document management.

- Responded to student and parent inquiries, ensuring a positive service experience.

- Contributed to smooth daily business office operations. Attachment (Business Management) Mount Kenya University Jan 2024 – Apr 2024

- Gained practical experience in office administration, file management, and customer support.

- Supported departmental operations through data entry, clerical duties, and document organization.

EDUCATION

Diploma in Business Management – Nairobi Institute of Business Studies (2023–2024) Certificate in Business Management – Nairobi Institute of Business Studies (2021–2022) KCSE – Munyaka High School (2017)

KCPE – Ngemi Bright Star Academy (2013)

ADDITIONAL SKILLS

• Typing Speed: 45+ WPM

• Professional Email Writing & Online Communication

• Instagram & Facebook for Business

• Basic IT & Digital Office Tools

REFEREES

Ms. Leah Njoki – Manager, Mount Kenya University – 070******* Ms. Rose Gitau – Headteacher, Cherry Binders Academy – 070*******

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