IT Support & Network Operations Specialist
Resume:
YVES MINGIEDI
SKILLS
Cisco Switches hardware (**00, 2950,
2960)
•
Cisco Routers hardware (2811, 2901,
2911)
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Knowledge of the following protocols:
OSPF, RIP, VTP, STP/RSTP, CDP,
NTP, VLAN, HSRP, NAT, Ether-
channel, IPv4/IPv6, DNS, DHCP, FTP,
TFTP, IP, ARP, ICMP, TCP, UDP, PPP,
Wireless Networks and security, basic
cloud computing understanding
•
Knowledge of Cisco devices (Routers
and Switches) hardening best practices
•
Knowledge of DHCP, DNS, FTP, and
TFTP servers
•
Better understanding of IPv4/IPv6
access-lists and NATing (static,
dynamic, and PAT)
•
Proficiency in performing IPv4/IPv6
subnetting
•
Proficiency to configure and
troubleshoot switching
•
LANGUAGES
English
Full Professional
French
Native/ Bilingual
In search of employment as a network Engineer / Technician / Analyst
/Network Adm / Noc Technician where and I can utilize my critical thinking and problem solving skills. I am passionate to work in the field and would to be employed with an organization that would allow me to became an integral part of its growth. I am a Cisco Certified Network associate, self-motivated, highly result-oriented with proven analytical skills.
PROFESSIONAL EXPERIENCE
September 2023 - Current
Network Operations Center Engineer Lumen Technologies, Broomfield, CO
February 2022 - September 2023
Help Desk Associate Shamrock Foods, Aurora, Colorado January 2019 - January 2022
SALES ASSOCIATE Swire Coca-Cola, Denver, Colorado
Hands-on experience with Ethernet, Bridging Routing, and Switching Technologies.
•
Familiarity with Network Standards FIBER Types( Multimode, Singlemode, UTP)
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Managed all network field activities, including installation, testing, and activation of residential and business fiber services
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• Answering phone calls and providing professional customer service. Proficient In Data Networking Concepts, Including OSI Model, TCP/IP, and Optical Networking.
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Performed fiber splicing, troubleshooting, and rapid resolution of network outages and service issues.
•
• Resolved escalated customer service issues in a timely manner; Outages
• Using Salesforce to create a dispatch ticket
Configured, installed, tested, and maintained network devices such as routers, switches, firewalls, and wireless access points.
•
• Troubleshooting and resolving complex network issues.
• Provide daily IT support to office staff and warehouse employees
• Troubleshoot computer, printer, and scanner issues.
• Resolve issues using a ticketing system, documenting all solutions.
• Escalate complex issues to Network or Systems teams when needed Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
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Reduced call handle time with effective communication and problem- solving skills.
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Installed new hardware and replaced faulty components, including disk drives and interface cards, under remote engineer guidance.
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Conducted physical inventory checks, verified serial numbers, and captured digital photos for asset tracking and documentation.
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• Prepared merchandise for sales floors by pricing and tagging CONTACT
Aurora, Colorado 80012
*************@*****.***
Bold Profile
December 2016 - January 2019
ASSEMBLER TECHNICIAN TruStile Doors, Denver, Colorado August 2016 - November 2016
HELP DESK TECHNICIAN Infoset, Kinshasa, Republic Democratic of Congo
Help customers locate products and check the store system for merchandise at other sites
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Engaged with customers to effectively build rapport and lasting relationships
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• Prepared large cash deposits with zero discrepancies Answered customer questions regarding sizing, accessories and proper care for merchandise.
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Lifted and moved equipment up to 50 pounds while adhering to all safety and ergonomic standards.
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Remained focused and accountable at the workstation, avoiding distractions to maintain productivity and accuracy.
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• In charge of use PPP (personal protection equipment Work from layout drawing, point-to-point wire list and wiring schematics
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Install electrical and electronic parts and hardware in housings or assemblies
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• Using soldering equipment and hand tools.
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
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Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
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Patched software and installed new versions to eliminate security problems and protect data
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• Activated accounts for clients interested in new services Evaluated and responded to incoming sales leads and requests for technical support assistance.
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EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA
Lumumba Institute high school, DRC
ASSOCIATE DEGREE: ELECTRICITY AND ELECTRONIC
ISTA College (D.R Congo), DRC
CISCO CERTIFIED NETWORK ASSOCIATE - CCNA
Community College of Aurora, CO
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