Customer Service & Operations Professional
Resume:
Sylvia Jacobsen
*** ****** ***. ******, ** *****
**********@*****.***
PROFESSIONAL SUMMARY
Well-qualified, organized, and proficient in providing exceptional customer service. Offering keen attention to detail and strong decision making skills to manage multiple tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. PROFESSIONAL EXPERIENCE
California Business Machines
Customer Service Representative 9/2017 - Present
● Recommended products to customers, thoroughly explaining details.
● Entered customer interaction details and track requests, document problems, and record solutions offered.
● Processed payments and applied to customer balances.
● Discussed payment options with delinquent clients. Wright Equities
Business Manager - Renaissance Apartment Homes 9/2016 - 9/2017
● Rent collections, outreach marketing, processing vendor invoices.
● Integration of new programs and training of new associates.
● Mediate and problem solve resident disputes, labor disputes, and contractor challenges.
● Assisted in increasing occupancy and revenue, decreasing delinquency and always working to improve resident retention.
Automated Office Systems
Dispatcher/ Purchasing Coordinator 12/1997 to 11/2001 and 10/2014 to 8/2016
● Performed all duties and responsibilities with the utmost professionalism and highest regard for customer service.
● Entrusted to properly route technicians, place supply orders, close service calls, data entry for generating month-end reports and the tracking of orders and shipments.
● Responsible for ensuring all general supplies were properly ordered for the warehouse as well as the customers.
ConAm Management
Assistant Manager – Renaissance Apartment Homes 278 units 8/2011 to 3/2014 Leasing Agent – Renaissance Apartment Homes 2/06 to 07/10
● Rent collections, outreach marketing, integration of new programs and training of new associates.
● Mediate and solve tenant disputes, labor disputes, and contractor challenges.
● Familiar with government programs such as HUD and Section 8 including audits and REAC inspections.
● Assisted in increasing occupancy and revenue, decreasing delinquency and always working to improve resident retention.
ACCOMPLISHMENTS
● California Apartment Association Mark of Distinction Assistant Manager of the Year nominee 2011, 2013.
● Grace Hill Property Course Completion for Compliance & Performance
● Successful implementation of property management software (LRO, Lead2Lease, Resident Portal, and Yardi.
● E-Automate software, KFS remote monitoring software
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