Operations & Student Services Leader with Aviation Background

Summary

Customer-focused professional with **+ years of experience in hospitality, service management, banking, aviation, and event coordination. Highly adaptable with strong skills in operations, customer support, problem-solving, and team coordination. Proven ability to deliver exceptional service, manage complex situations under, and support organizational goals with professionalism and efficiency.

Education and Training

Commercial Pilot License – 2009, FAA (US), TC (Canada) and DGCA (India)

Bachelor of Hotel Management (BHM), Christ University, Bangalore Graduation: May 2005

IATA (DTTF), Christ College, Bangalore (Affiliated to Canada), Sector Warden, Civil Defense under section 5 of civil defense Act 1968

Certified Aviation Security personnel by BCAS, India (AVSEC), Certified Airport & Aviation procedures handling BCAS, India and Aviation Procedures handling.

Work Experience

Thayer School of Engineering, Dartmouth College – Hanover, NH

Academic Coordinator Feb 2025 – Present

Coordinate academic planning, calendars, scheduling one-on-one meetings.

Liaise with departments, faculty, and administrative units to ensure smooth academic terms and delivery of lectures and laboratories.

Serve as the primary point of contact for faculty, supporting course administration and cross-department coordination.

Manage the Canvas learning management system, including course setup, syllabi, assignments, grading workflows, deadlines, and Panopto recordings.

Support student success by coordinating faculty mentoring and resolving academic inquiries.

Prepare academic reports and official student communications.

Coordinate academic meetings, faculty development sessions, seminars, and Research/Industry Practice (RIP) seminars.

Manage logistics for teaching assistants and guest lecturers, including classroom scheduling and on-site support.

Administer faculty and postdoctoral travel arrangements and reimbursement processes in compliance with institutional policies.

Courtyard by Marriott – Hanover/Lebanon, NH

Sales and Marketing Coordinator Aug 2024 – Jan 2025

Coordinated banquet and hotel sales, marketing, and event operations.

Performed sales and marketing administrative duties including filing, email correspondence, document preparation, brochures, and quotes.

Served as the primary point of contact for clients, ensuring customer satisfaction and follow-up.

Applied sales techniques to maximize revenue while maintaining professionalism and guest loyalty.

Analyzed, reconciled, and verified third-party information including commissions and leads.

Responded to guest inquiries regarding property amenities, promotions, events, dining, and local attractions.

Identified prospective clients and presented business proposals based on customer history and data.

Coordinated event planning with clients, kitchen staff, and technical support teams.

Forecasted budgets, availability, equipment, and staffing needs.

Collected and analyzed historical event data to support financial planning and forecasting.

RiverValley Club – Lebanon, NH

Les Mills BodyCombat Instructor Sep 2022 – Present

Lead high-energy, non-contact martial arts fitness classes.

Ledyard National Bank – Hanover, NH

Personal Banker, Daily Operations Sep 2022 – Jan 2024

Managed daily banking operations and customer service activities.

Processed customer transactions, account openings, and service requests accurately.

Handled cash counting, balancing, and vault procedures.

Educated customers on online banking and mobile app usage.

Provided customer support in person and over the phone with prompt, professional solutions.

Promoted CDs and new banking products to meet customer needs.

Initiated domestic and international wire transfers.

Ensured compliance with banking policies, procedures, and regulatory requirements.

Trained peers and collaborated with internal departments to resolve customer issues.

Cape Air – Lebanon Airport, NH

Cross-Trained Operations Agent Sep 2021 – Dec 2021

Supported day-to-day airport and ramp operations including customer service, check-in, Turn around of the Flight.

Hanover Inn – Hanover, NH

Customer Service Agent (Part-Time) Sep 2017 – Dec 2017

Provided front desk customer service and guest support.Assisted with check-ins, inquiries, and issue resolution.

Leading Edge Aviation – Lebanon Airport, NH

Administrative Volunteer Sep 2012 – Aug 2016

Provided administrative and operational support, Assisted with documentation, coordination, and office task.

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British Airways

Customer Service Executive – Operations Oct 2005 – Jul 2007

Managed daily customer service operations including arrivals, departures, passenger services, baggage transfer, and ramp cargo functions.

Served as Turnaround Coordinator, ensuring on-time departures and operational efficiency.

Managed staff timecards, scheduling, and resource allocation.

Handled lost baggage cases and international baggage reconciliation.

Supported time-sensitive freight operations, including handling of sensitive and regulated materials.

Collaborated with customs, immigration, airport authorities, and airline partners.

Resolved customer complaints while ensuring compliance with security, safety, and DGCA regulations.

Achieved high customer satisfaction while meeting cost control and profitability targets.

Received multiple commendations for customer service excellence, baggage handling, and safety compliance.

Completed specialized UK training in fraudulent visa and passport identification.

Trained in World Baggage Tracer systems and irate customer handling procedures.

Completed on-the-job diploma courses in ramp safety, fire safety, dangerous goods handling (AAA), emergency procedures, and confidential data protection.

Pavithra Group of Hotels Private Limited – India

Assistant Manager / PR Manager May 2003 – Jun 2005

Oversaw food service standards and daily operations across three fine-dining restaurants.

Recruited, trained, and supervised restaurant service staff.

Managed staffing schedules, daily wage settlements, and payroll coordination.

Handled cash balancing, KOT reconciliation, and financial controls.

Managed retirement fund administration for permanent and part-time employees.

Monitored restaurant and pantry inventory and placed timely supply orders.

Liaised with vendors, negotiated contracts, and managed budgets.

Led marketing and sales initiatives for festive menus and promotions.

Coordinated and budgeted special catering and large-scale events.

Managed logistics for bulk orders and delivery operations.

Prepared operational and performance reports for senior management.

Conducted market analysis and implemented improvements to enhance business performance.

Internships

Le Royal Meridien, Mumbai – Front Office Management, Human Resources, Sales (4 weeks)

The Leela Palace, Bangalore – Banquet Event Management, Reservations, Accounts, Banquet Sales, Travel Desk (12 weeks)

The Grand Hyatt, New Delhi – Front Office, Travel Desk, Accounts, Banquet Sales & Marketing, Human Resources (5 weeks)

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