Assistant Manager, Banking Operations
Resume:
MELCHI RAJ R
Assistant Manager, Banking officer
No: 11/6 8th cross street, trustpuram kodambakkam chennai - 600024 E-Mail : ***********@*****.***
Mobile : 822*******
Objective:
banking professional with 3.11 years of experience in customer service and banking operations, expert in CRM software and compliance standards. My key achievements include generating 25 lakhs in quarterly revenue through effective communication. Seeking a banking operations position at HDFC Bank, where i bring my customer service and account management skills to support your mission of delivering exceptional banking solutions.
Key achievements:
● Banking operations revenue boost
Generate 25 lakhs quarterly revenue by improving banking operations and customers engagement strategies
● Dispute Management success
Reduced customer disputes by 30% through effective management of banking operations and compliance measures
Professional Experience :
> HDFC Bank - Chennai
Subject Matter Expert - Banking Process Dec 2024 to Present
● Escalation handling and resolving customer queries and complaints over the phone.
● Providing customers with information on various banking products and services.
● Identifying potential opportunities in increasing the bank’s revenue.
● Documenting and recording customer’s activities.
● Conducting training sessions to new joiners.
● Co-ordinating with backend teams to deliver on-time solutions.
● Providing proper follow-up support to customer queries over email
● Answered inbound calls from customers and addressed their query and managed their dispute
● Utilized CRM software to document customer complaint and update account record
> HDFC Bank - Chennai
Service Relationship Manager - Banking Process Feb 2023 to Nov 2024
● Handling the queries and complaints of the customers.
● Attending the regular training and development programs.
● Achieving the target & increasing the business every month.
● Maintaining relationships with target customers, customer service.
> HDB Financial services HDFC Bank - Chennai
4.1
where i bring my customer service and
account management skills to support your mission of delivering exceptional banking solutions. OCT 2023
OCT 2023
Customer Support Associate Sep 2021 to Jan 2023
● Executed Financial transactions according to bank policies & procedures.
● Responded to customer inquiries, providing information on bank accounts, policies, products & services.
● Researched and resolved service-related problems in a timely manner.
● Assisting customers with account opening, maintenance and retaining customer from account closure.
● Resolving customer issues related to account transactions, such as deposits, withdrawals, and transfers.
● Identifying opportunities to cross-sell bank products and services to customers.
● Maintaining accurate records of customer interactions and transactions. Technical Skills :
● Emails and Calls Handling.
● Employee training.
● Quality assurance & management
● Proven track record on BCP readiness.
● Identify trends and take proactive measures to meet agreed SLA. Management Skills :
● Task & Time Management.
● Highly Motivated & Quick Learning.
● Excellent Interpersonal Skills.
● Innovative Thinking & Initiative Driven.
Achievements : Quality Topper & Top Performer - HDB Financial Services & HDFC Nominated as quality topper and received many appreciations emails from customers. Top performer for the last 2 years.
Received exceptional contributor rating for last year Educational Qualification :
● MBA (Finance) at LOYOLA MBA PU-LCS TWINNING PROGRAMME affiliated to Pondicherry University Pursuing
● B.com (Corporate secretaryship) at Mar gregorious College of arts and science affiliated to University of Madras with 75%
● H.S.C from St. johns matriculation higher secondary school with a score of 70%.
● SSLC from Seventh day adventist higher secondary school 80%. Declaration :
I solemnly declare that all the information on furnished in my resume is true and correct to the best of my knowledge and belief
Yours faithfully
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